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Kratzer, United Kingdom Road trip Q&A

I am struggling with why just a small scratch requires the full deductible. I asked the customer service to provide me with a link to the relevant rules of the car dealership, but they said they didn't have it. So I'm asking, do I have to pay the full deductible ? Thailand Q&A

1 Answer car rental agency

If I buy full insurance, do I need to call the police when an accident occurs or my car is scratched? Do I have to go through an oath certification procedure? If the driver at the time of the accident is not me, but my husband, can I still claim for compensation ? Germany Q&A

2 Answers full insurance claim settlement driver certification call the police

Please help solve: I picked up the car at EuroCar in Frankfurt airport two days ago. Because of the dim light in the parking lot, I didn't notice the problem. I only found out today that there are some scratches on the back door of the car and a dent on the bottom of the front tire. Could you please advise on how to solve this issue? ? Germany Q&A

2 Answers pick up the car parking lot parking chassis tire

Friendly reminder to future car renters, be sure to inspect and take multiple photos when picking up the car. When I picked up the car, I found a damage (scratched wheel hub) that was not listed on the rental agreement. I asked them to confirm, and it turned out there were actually more damages, but they didn't care about the smaller ones. However, when I returned the car yesterday, they found another scratched wheel hub on a different tire, but I completely don't remember that tire being scratched. The key is that we took photos of all the other tires when picking up the car, except for that one which we missed... And the lighting was very dim when we picked up the car, so I really don't remember if we looked closely at that one ? Switzerland Q&A

1 Answer pick up return the car scratch damage hub

Beidao car rental, bought full insurance, returned the car today. I know I drove the car without any accidents or scratches. When returning the car, they pointed to a small stain on the front bumper and said it was damage, asking me to sign. I don't need to pay for it. I want to ask everyone, what kind of trick is this? Should I sign ? New Zealand Q&A

3 Answers return the car full insurance compensation accident car damage

My car was scratched and when I returned it, I saw on the receipt that it said "no damage". I bought AXA's Super Supplementary Comprehensive Insurance, isn't it supposed to be that I have to pay first and then find the insurance company for reimbursement? How come today the Europcar person just let me go? When I left, they didn't give me any receipts either. My deposit is still there, I don't know when it will be refunded ? France Q&A

1 Answer super comprehensive insurance deposit comprehensive insurance return the car document

Then they gave me a piece of paper and a parking card, and I went to get the car myself. No one was in charge. When I got there, I found scratches on the back of the car. After taking a picture, I caught a passing staff member and told him about the situation. He then took a picture and registered it on his phone, and asked me to sign. I wonder how it will be when I return the car? Overall, the process of getting the car is not complicated, but the experience is not good ? Germany Q&A

1 Answer return the car parking

I'm picking up a Chrysler midsize MPV from Philadelphia Car Rental, and when I got there, there was a freshly waxed Toyota Sienna. So I asked the rental company to switch vehicles. Because the car was wet, I didn't check it carefully, and only after I drove off did I realize that there was a long scratch from top to bottom on the right side of the car. I wonder if there will be any problems when I return the car? Have any of your friends had similar problems ? United States Q&A

2 Answers mpv return the car pick up the car car rental company toyota

Dear friends who are renting a car, I want to remind you to check the exterior of the car for any scratches or dents when you pick it up. If you find any, make sure to inform the staff and make a note of it. This is a small matter. However, it is more important to pay attention to the brake pads and tire pressure, especially if you are driving for thousands of kilometers. We rented a car from AVIS and shortly after driving it, the warning light came on due to low tire pressure. Later, when driving on mountain roads in Cotton Castle and Cappadocia, we found that the brake pads were severely worn, and we had to be careful not to press the brake for too long. This is a safety issue that should not be overlooked. It's best to ask the rental company to check these things when you pick up the car. Please pay attention to safety ? Turkey Q&A

2 Answers pick up kilometer scratch notice car rental company

When picking up the car, be sure to check on the spot whether there are scratches on the car, whether the tools and documents are complete, and whether the lights are OK, etc. If there are defects, be sure to ask the staff to issue a pickup and inspection form and note the details, and keep this form. When returning the car, also be sure to ask the staff to issue a return and inspection form to indicate that the car is in good condition. Keep these two forms well for a long time as evidence to refute deductions. Also be sure to abide by traffic rules, otherwise you will receive traffic deduction information after returning home. Wishing everyone a smooth journey ? Switzerland Q&A

1 Answer pick up vehicle inspection return the car deduction traffic rules

I just got home today. Let me share my experience of renting a car in Italy for your reference. I picked up the car on October 6th and returned it on the 28th, a total of 22 days. I rented from AVIS for a total of 374.6 euros. They tried to sell me insurance, but I refused and said I would take responsibility for any issues. They didn't force me to buy the insurance in the end. They pre-authorized 94.86 euros on my card as a deposit. I booked a BMW 3 series, but they gave me a BMW X1 with navigation. I had heard about people getting downgraded cars before, so I didn't expect much and didn't argue about getting the X1. When I picked up the car, there were noticeable scratches on the front and back. I asked the AVIS staff to record them before I drove off, and they used a yellow marker to mark them on the contract, then circled and signed them with a black pen. The gas tank was not full, and they marked it with a stamp. The car wasn't very clean when I picked it up. When I returned the car, I made sure it was relatively clean. I told the person who received the car that all the scratches were old and showed him the previous markings. I also said that I take good care of the car, and he said I was a good renter . He told me there were no issues and I could leave. I was still worried about any potential problems, so I took new photos of the car from all angles with the date displayed. It's only been a few days since I returned the car, so I don't know if there will be any issues ? Italy Q&A

1 Answer pick up contract return the car navigation swipe card

Return and inspection of the car 1. Prepare the checklist provided by the rental company before 2. Rental agreement, insurance documents, deposit receipt 3. Wash the car before returning it, both interior and exterior. Otherwise, you may be fined up to 500 Swiss francs for car washing (e.g. in Switzerland) 4. All photos taken when picking up the car 5. Return the car with a full tank of gas. Otherwise, you may be charged for refueling, which can be expensive 6. Take a photo of the fuel gauge 7. Take photos of any potential scratches to avoid being overcharged 8. When the car is inspected, make sure to check what is written and any associated fees. If there are any objections, resolve them before signing. This can be a stressful time, especially if you are in a rush to catch a flight, and you may overlook certain issues. It can be difficult to resolve them once you have returned home 9. The deposit refund will depend on the rental company checking for any violations, parking tickets, or toll charges. It may take 1-2 months to receive the deposit refund, and there will be no notification. The charges will be automatically deducted Additional information: Some gas stations offer automatic and manual car wash services. Both require self-operation. Automatic car wash: Drive in, the brushes will automatically clean and dry the car. The cost varies from 10-29 Swiss francs, depending on the size of the car. Advantages: Quick, approximately 10-20 minutes. Disadvantages: Expensive, and the car may not be thoroughly cleaned. Vacuuming requires coins, approximately 1 franc for 10 minutes Manual car wash: Advantages: Cheaper, more thorough cleaning, and can help identify any issues. Disadvantages: Tiring, limited time with the car wash hose, need to purchase car wash detergent. Indoor vacuuming requires renting a vacuum for approximately 1 franc for 10 minutes ? Switzerland Q&A

2 Answers pick up deposit vehicle inspection return the car car wash