Das auto nehmen, Netherlands Road trip Q&A

Friendly reminder to future car renters, be sure to inspect and take multiple photos when picking up the car. When I picked up the car, I found a damage (scratched wheel hub) that was not listed on the rental agreement. I asked them to confirm, and it turned out there were actually more damages, but they didn't care about the smaller ones. However, when I returned the car yesterday, they found another scratched wheel hub on a different tire, but I completely don't remember that tire being scratched. The key is that we took photos of all the other tires when picking up the car, except for that one which we missed... And the lighting was very dim when we picked up the car, so I really don't remember if we looked closely at that one ? Switzerland Q&A

1 Answer pick upreturn the carscratchdamagehub

Rented a car from Herz at Munich airport. When picking up the car, there was a fuel assistance fee of 102 euros, and a total of 300 euros were paid. (29 yuan for border crossing fee, 110 yuan for upgrade fee, and the rest is the 102 euro fuel assistance fee and tax.) The note at the end is accept, which means I have accepted it. When picking up the car, I had objections to this fee. The staff told me that this is a deposit nature, and it will be refunded if the car is clean and full of oil. But I wonder if this fee can be refunded when the car is full of oil and returned tomorrow. It feels like a trap ? Germany Q&A

1 Answer pick updepositupgradereturn the cartransit fee

Regarding the prepayment of fuel issue, I want to give a hint to the friends who will rent a car later. I just saw a car friend above who said something not quite right. When we paid the prepayment for fuel, we were told to pick up the car with a full tank and return it with a full tank. However, when we returned the car, we were informed that because we returned it with a full tank, the deposit would be refunded. But in reality, it did not happen. We sent an email to the car rental company Sixt to confirm this, and the reply was that after prepaying the fuel fee, it is not necessary to return the car with a full tank, and returning it with a full tank will not result in a deposit refund. (It's just a way for them to keep your money in the end.) As long as you have signed the contract, they will insist on it. (Regarding what the car friend above said, to put it bluntly, it's just a matter of not being good at English. I really want to roll my eyes at this. ️ They are lumping everyone's different situations together.) ? United Kingdom Q&A

1 Answer pick updepositcontractreturn the caroil

Could you guys please help me? My schedule is to fly to Reykjavik at 11:25 am, pick up the car at the airport, and drive around the Golden Circle in the afternoon. I want to finish visiting the three attractions of the Golden Circle and drive to Vik town that night. Is this itinerary feasible? How long does it take to drive from the airport to the three points of the Golden Circle? How long does it take to drive from Gullfoss Waterfall to Vik town? Thank you all for your advice ? Iceland Q&A

1 Answer pick upoperating systemattractionswaterfallreykjavik

Excuse me, do I need to leave about an hour between the time the flight arrives and the time I pick up the car? Is the pick-up time strictly according to the order time on the order? If the flight is delayed, for example, the pick-up time is 08:00, but I don't arrive until 09:00, will there be any problems? The car rental agency should not refuse to leave a car for you because of this, right ? Greece Q&A

1 Answer car rental agencypick updelayorderflight delay

I have a question. I arrived at the Rome train station today and wanted to scout ahead, but I didn't see the car rental counter! Also, I saw that I have to go to the seventh floor of a nearby building to rent a car. Does anyone know where to go to complete the procedures and pick up the car? It's really chaotic with a child. Thank you, everyone ? Italy Q&A

5 Answers pick upproceduretrain stationtrainrome

Hello everyone, I live in Ferreira, and I need to pick up my car at the airport the next morning. Is it convenient? Is it convenient to take a taxi ? Greece Q&A

3 Answers pick uptake a taxiairport

I'm still working hard to get back the cost of a tank of gas. On the way back from the South Island to Auckland, I took half a day to go to Muriwai Beach and spent half a day looking for a rental car company near the airport. I found a Corolla for 480 yuan with full insurance. When I picked up the car, the salesperson tried to sell me an additional 27 New Zealand dollars of insurance, but I ignored her. When I looked inside the car, the fuel tank only had enough fuel to run 121 kilometers. I told her about it, and she said it was no problem as long as I returned the car with an empty fuel tank. Since the pickup and return process had gone smoothly before, I didn't think much of it. When I returned the car the next morning, there was still enough fuel in the tank to run for more than 130 kilometers. But as soon as I arrived at the airport, I received information that I had been charged 134.11 New Zealand dollars, and when I asked, it turned out to be for fuel. Can you imagine where the credibility comes from ? New Zealand Q&A

1 Answer pick upreturn the carfull insuranceinsurancekilometer

It used to be smooth to pick up the car in advance no matter where, but this time at Hertz at Oslo Airport, I arrived more than an hour in advance and was told that the car had not arrived and I couldn't pick it up early. They asked me to pay extra to change the car or wait for an hour to complete the procedures. I ended up waiting for an hour. Ten days later, I had to go to Iceland and arrived three hours in advance. I was afraid of encountering the same situation, so I wanted the customer service and the car rental company to communicate the situation. The customer service asked me to cancel the order and place a new one, but I had to email the car rental company to explain the situation. However, I did not receive a reply from the car rental company in Iceland. Fortunately, picking up the car in advance in Iceland was not a problem, and I was upgraded to an SUV with 4-wheel drive for free. So, I have a good impression of Iceland this time, but a very bad impression of Hertz at Oslo Airport. They not only make things difficult and charge for miscellaneous items, but they have already charged me three times ? Norway Q&A

2 Answers pick upcar rental agencypick up the car in advanceupgradeprocedure

Seeking advice, leaving Melbourne on the morning of August 19th to drive the Great Ocean Road. The booked accommodation is near the Victoria Library. Is there a car pick-up point nearby? I'm planning to pick up the car on the evening of the 18th and load up the supplies, but I'm worried about not having a parking space and expensive parking fees. Or should I pick up the car the next morning, but I'm afraid it will take a long time. Which option is better ? Australia Q&A

4 Answers pick upgreat ocean roadparkinghomestaymelbourne

The service staff took a lot of pictures when I picked up the car. I thought they were professional, so I didn't take any pictures (besides, I thought that since I had full insurance, there wouldn't be any problems if an accident happened). Today, when I returned the car, a different lady looked at it very carefully and found a little damage to the paint. She didn't compare it to the pictures when I picked up the car. She just emphasized that I didn't need to make any payments, but asked me to sign. I wondered if the insurance company was playing some kind of trick ? New Zealand Q&A

2 Answers pick upaccidentreturn the carfull insurancecompensation

Dear friends, have you encountered such a situation? Yesterday I picked up the car and didn't ask for a deposit. The fuel tank of the car was half full of oil. When I asked him how it was half full, he said it was okay to return half of the fuel when returning the car, because he couldn't communicate in English. So I drove away without paying the deposit. If there are any traffic violations, how will he deduct the money ? Turkey Q&A

1 Answer pick updepositreturn the carviolationoil

To go to Provence to see lavender, which city is the nearest pick-up point? My wife said she wanted to go and see lavender, so I had to listen to what she said ? France Q&A

1 Answer pick uplavender

There's an emergency situation. I would like to ask my friends who picked up the car at Hertz in Newark recently: I just found out that the order required a chip card when picking up the car, but the international credit card I have now is a magnetic stripe card. I wonder if it can still be used ? United States Q&A

2 Answers pick upinternational credit cardmagnetic stripe cardsim cardcredit card

Yesterday we picked up a car from Hertz at Manchester Airport. We carefully inspected the car at the time, but today we noticed a small chip in the paint on the trunk lid. We are sure we didn't cause this damage. What should we do? Will they charge us for this when we return the car ? United Kingdom Q&A

1 Answer pick uptrunkhertzvehicle inspectionreturn the car