Then they gave me a piece of paper and a parking card, and I went to get the car myself. No one was in charge. When I got there, I found scratches on the back of the car. After taking a picture, I caught a passing staff member and told him about the situation. He then took a picture and registered it on his phone, and asked me to sign. I wonder how it will be when I return the car? Overall, the process of getting the car is not complicated, but the experience is not good ? Germany Q&A
I was charged 200 euros for the exposure deposit and 800 euros for the car deposit when I rented a car on September 8th. When I returned the car on October 11th, they said they would refund 800 euros on October 14th and 200 euros on October 18th, but I haven't received any money yet. My heart has been beating fast. I didn't receive any deposit when I rented a car in the UK last year. Why did Frankfurt charge so much deposit? I'm upset ? Germany Q&A
Rented a car from Herz at Munich airport. When picking up the car, there was a fuel assistance fee of 102 euros, and a total of 300 euros were paid. (29 yuan for border crossing fee, 110 yuan for upgrade fee, and the rest is the 102 euro fuel assistance fee and tax.) The note at the end is accept, which means I have accepted it. When picking up the car, I had objections to this fee. The staff told me that this is a deposit nature, and it will be refunded if the car is clean and full of oil. But I wonder if this fee can be refunded when the car is full of oil and returned tomorrow. It feels like a trap ? Germany Q&A
Whether to fill up the gas tank when returning the car depends on the terms and conditions. Eroucar's new service does not require customers to deliberately refuel, as they will refuel without charging a processing fee and deduct the cost from the prepaid amount. I returned the car with a full tank, and the staff inspected the car on the spot and confirmed the signature on the mobile app. About a week later, I received a refund of 300 euros from the prepaid amount. On the other hand, another car rental company, Hertz, charges a pre-authorization of 75 euros and deducts the cost if the gas tank is not full, so the staff advised us to use up the gas as much as possible. Of course, we returned the car with a full tank, but the prepaid amount has not been refunded yet ? Germany Q&A
Original plan was to return the car in Nuremberg, but now we would like to return it in Berlin. How can we handle this? Is there anyone in the group who knows? Thank you ? Germany Q&A
Excuse me, how long will it take to receive the fine notice sent by the car rental company after returning the car if there is an infraction? Will it be sent by email or bill to domestic ? Germany Q&A
Thank you! I actually used two and a half days, but I was charged for three days, so I won't go over, but I'm not sure if I can arrive at the pick-up and drop-off location on time ? Germany Q&A
Sixt Frankfurt airport, we return the car tomorrow. The car has some scratches and a damaged headlight. Has anyone dealt with similar things before? Do you know how long it will take ? Germany Q&A
May I ask everyone: I want to change the return point from Munich Airport to Munich Central Station temporarily tomorrow (I can't contact the store). How much extra charge will there be? Thank you ? Germany Q&A
Can I ask if I rent a car in Cologne, Germany and return it in Munich for a total of 16 days. In the middle, I will pass through France, Switzerland, Italy, and Austria for about 10 days, and I will be charged a lot of border-crossing fees ? Germany Q&A
Some people are willing to save tens of yuan a day, carefully checking scratches when picking up and returning the car, and paying first and then claiming compensation when an accident occurs. Some people are willing to spend money to save trouble, leaving the keys and walking away after returning the car. It's just a matter of personal habit ? Germany Q&A
Dear all, do you need to pay for parking at the places with a P sign on the roadside in Munich, Germany, where there are parking meters? Some cars do not have a parking ticket under the windshield, but some people still pay. If you don't pay, do you have to pay when returning the car ? Germany Q&A
I would like to ask: when renting a car in Germany and returning it to the original location, will there be a cross-border fee if I travel to Austria, Switzerland, or the Netherlands? How is this fee charged? I have seen some car rental companies charge it and some do not, and the fee can be charged per trip or per day ? Germany Q&A
We also returned it yesterday. There was a form at the return location that we were supposed to give to the counter. Then the person at the counter took the form and didn't know what it was for. They just said they would keep it and let us go. It felt like they were inexperienced and I'm not sure if there will be any problems ? Germany Q&A
Is there a direct debit for the deposit when renting a car from Enterprise at Frankfurt Airport, instead of a pre-authorization? How long does it take to get the refund after returning the car? I was charged 120 euros ? Germany Q&A