Is there a direct debit for the deposit when renting a car from Enterprise at Frankfurt Airport, instead of a pre-authorization? How long does it take to get the refund after returning the car? I was charged 120 euros ?

3 Answers

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QEEQ User

Refund for consumption via brushing will be returned in about one month

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I was directly charged for consumption, but the deposit was returned within 24 hours after returning the car.

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The enterprise at Frankfurt Airport directly deducted the deposit, claiming that the car had minor scratches that were actually pre-existing damage. They deducted 1000 euros from the deposit and have not refunded it for over a month. This behavior is despicable and malicious. In the future, everyone should avoid renting cars from enterprise or Alamo, as they are essentially the same. It is suspected that they are using minor scratches on the car to defraud customers, as most people do not carefully inspect every inch of the car for small scratches when renting. If it is late at night and you are in a hurry, you are even less likely to check. They also do not remind you or inspect the car's exterior with you. It is estimated that this practice has defrauded many car rental customers, so everyone should be careful!