Hi everyone, my car was scratched and dented while it was parked. There are some scratches and dents, but it doesn't affect driving. I bought collision insurance. Do I need to fix it myself first and then claim it, or just go back when the time comes ? United States Q&A
Please help solve: I picked up the car at EuroCar in Frankfurt airport two days ago. Because of the dim light in the parking lot, I didn't notice the problem. I only found out today that there are some scratches on the back door of the car and a dent on the bottom of the front tire. Could you please advise on how to solve this issue? ? Germany Q&A
This morning I went to the hotel to store my luggage. I stopped by the taxi parking line at the door to unload my luggage. The police came in less than two minutes. They gave me a ticket. I was standing next to the car at the time and couldn't even say I would leave right away. It's really unfortunate. I returned the car after storing the luggage. In the end, I lost a lot in the last few minutes. Could someone help me see how to pay the fine ? United Kingdom Q&A
The service staff took a lot of pictures when I picked up the car. I thought they were professional, so I didn't take any pictures (besides, I thought that since I had full insurance, there wouldn't be any problems if an accident happened). Today, when I returned the car, a different lady looked at it very carefully and found a little damage to the paint. She didn't compare it to the pictures when I picked up the car. She just emphasized that I didn't need to make any payments, but asked me to sign. I wondered if the insurance company was playing some kind of trick ? New Zealand Q&A
I wonder if everyone has encountered this situation. We rented a car in Madrid yesterday and the staff asked us to buy scratch insurance, saying that if there is a problem, we have to pay 1650 euros. When renting a car, the app mentioned not to easily buy the packages they recommend, so we refused to buy. But this morning, we found that the car was scratched terribly. ? Spain Q&A
Then they gave me a piece of paper and a parking card, and I went to get the car myself. No one was in charge. When I got there, I found scratches on the back of the car. After taking a picture, I caught a passing staff member and told him about the situation. He then took a picture and registered it on his phone, and asked me to sign. I wonder how it will be when I return the car? Overall, the process of getting the car is not complicated, but the experience is not good ? Germany Q&A
If I buy full insurance, do I need to call the police when an accident occurs or my car is scratched? Do I have to go through an oath certification procedure? If the driver at the time of the accident is not me, but my husband, can I still claim for compensation ? Germany Q&A
My car was scratched and when I returned it, I saw on the receipt that it said "no damage". I bought AXA's Super Supplementary Comprehensive Insurance, isn't it supposed to be that I have to pay first and then find the insurance company for reimbursement? How come today the Europcar person just let me go? When I left, they didn't give me any receipts either. My deposit is still there, I don't know when it will be refunded ? France Q&A
Hello, I accidentally scraped a big rock and cracked the bottom of my car. When I return the car, will they deduct the repair cost directly from my card or will I only know the cost after they fix it when I return to my country? Do you know how much it might cost to repair? ? United Kingdom Q&A
When picking up the car, be sure to check on the spot whether there are scratches on the car, whether the tools and documents are complete, and whether the lights are OK, etc. If there are defects, be sure to ask the staff to issue a pickup and inspection form and note the details, and keep this form. When returning the car, also be sure to ask the staff to issue a return and inspection form to indicate that the car is in good condition. Keep these two forms well for a long time as evidence to refute deductions. Also be sure to abide by traffic rules, otherwise you will receive traffic deduction information after returning home. Wishing everyone a smooth journey ? Switzerland Q&A
Hi, I looked at it and it takes three or four hours to go from Ephesus to Pamukkale, and it takes three or four hours to go from Pamukkale to Fethiye, so some places along the coast have to be abandoned. If you drive along the coast to Antalya, it's probably about four hours to go inland from Antalya to Pamukkale, and it's about three hours to go from Pamukkale to Izmir Airport. The time is not wasted. And it's much cheaper not to return the car to a different location. So I have this plan. I hope everyone can give me some advice. There's also the issue of insurance. What kind of insurance did you buy? I don't know which one to buy now. It's so hard ? Turkey Q&A
I'm picking up a Chrysler midsize MPV from Philadelphia Car Rental, and when I got there, there was a freshly waxed Toyota Sienna. So I asked the rental company to switch vehicles. Because the car was wet, I didn't check it carefully, and only after I drove off did I realize that there was a long scratch from top to bottom on the right side of the car. I wonder if there will be any problems when I return the car? Have any of your friends had similar problems ? United States Q&A