Travel Guides > Germany Travel Guides > FAQ

The car model rented is a compact car. After arriving at the store, a station wagon was provided for me. Is the upgrade of this car model free ?

Germany FAQ

4 Answers

QEEQ User

Thank you, my order is 400 euros, but my bank card shows a charge of 500 euros. Is this because there is a part of the deposit here? When I picked up the car, I assumed it was a free upgrade, and now I’m a bit confused when I see the charge list! I am still in Germany and have not returned the car... I just received the bank charge notification.

10******@qq.com

You have signed the contract, so if you need to pay for the upgrade, there's nothing you can do.

QEEQ User

Free

Eastern Sea

Compare the price in the contract with the price in the pro forma invoice.

Related Questions

Rented a car from Herz at Munich airport. When picking up the car, there was a fuel assistance fee of 102 euros, and a total of 300 euros were paid. (29 yuan for border crossing fee, 110 yuan for upgrade fee, and the rest is the 102 euro fuel assistance fee and tax.) The note at the end is accept, which means I have accepted it. When picking up the car, I had objections to this fee. The staff told me that this is a deposit nature, and it will be refunded if the car is clean and full of oil. But I wonder if this fee can be refunded when the car is full of oil and returned tomorrow. It feels like a trap ? Germany Q&A

1 Answer pick updepositupgradereturn the cartransit fee

Help, on June 22nd, I was driving in Germany from Berlin to Munich and the King's Lake. When I rented the car, there was a pre-authorization of 124 euros. After returning to my country, I checked at the end of July and found that it had been unfrozen, so I thought everything was fine. However, on August 6th, the bank called me and informed me that there was a pre-sale right of around 29 points, which they said was the handling fee of the car rental company. It should be due to a traffic violation, and the German police will send a notice of violation to the address I provided in my country. I don't know how to pay the fine. Also, the address I provided is my driver's license address, which has been demolished, so I won't be able to receive any notification. How can I pay the fine, and what are the consequences if I don't pay it ? Germany Q&A

3 Answers traffic fineroad trippre-authorizationprocedurethaw

Is there a direct debit for the deposit when renting a car from Enterprise at Frankfurt Airport, instead of a pre-authorization? How long does it take to get the refund after returning the car? I was charged 120 euros ? Germany Q&A

3 Answers pre-authorizationdepositreturn the carfrankfurtrent a car

I will start renting a car from Munich and return it in Amsterdam. After returning the car, I will stay in Amsterdam for 3 days before coming back. Now I am hesitating about where to return the car in Amsterdam. Is it convenient to return the car at the central train station? Is the road condition very complicated? Or should I just go to the airport to return the car and stay near the airport? Please give me some advice ? Germany Q&A

4 Answers return the carcentral train stationroad conditionstrain stationtrain

A family of three plans to rent a car for Road trip in Germany. Where is the cheapest place to rent a car? Because they have a 4-year-old child, they would like to rent a more comfortable car model, so that it won't be too crowded to sit in, and the luggage consists of one large and one small suitcase ? Germany Q&A

1 Answer road tripcar modelluggagegermanysuitcase

When visiting Heidelberg Castle, the car was parked on the side of the road, and when I came back, I found a card on the car window. Can anyone tell me if this is a parking ticket ? Germany Q&A

1 Answer traffic ticketsheidelberg

Can experienced circle friends tell me: I rented a car from Europecar, picked it up at Munich train station and returned it at Frankfurt Airport. I wonder if the time for returning the car is completely inflexible? Will I be charged an extra day's car rental fee as long as I'm late, even by half an hour ? Germany Q&A

4 Answers pick upreturn the cartrain stationfrankfurtmunich

I'm not used to the frequent changes of speed limit signs in Germany. After driving at 120km/h for a while, suddenly there's a sign indicating 80km/h. It's uncomfortable to brake hard, and the car behind me must have cursed me to death. So I had to slow down gradually afterwards, but in fact I had already entered the speed limit for some time. I'm not sure what the design of this kind of speed limit is for in Germany ? Germany Q&A

3 Answers speed limitgermany

I'm renting a car in Germany and passing through Switzerland. Is there an extra charge for crossing the border? Is this something the car rental company charges? Is this the same as the highway toll I buy at the gas station ? Germany Q&A

3 Answers cross-bordergo for it!oilgas stationhigh-speed ticket

In Germany, there is a fine of 30 euros for illegal parking, which was paid by transferring the money to a local Chinese person. After returning the car, a notification was received that the full deposit of 1000 euros would be refunded within an hour. Recently, an email was received, which seems to be a charge of 24 euros from the car rental company. Is this the so-called penalty management service fee? How can this be transferred in China, and what are the consequences if it is not paid? Does anyone know ? Germany Q&A

3 Answers car rental agencytraffic fineservicedepositreturn the car

I rented a Mercedes-Benz E-Class for my trip. Before picking up the car, I didn't know if it was an E200 or E220, petrol or diesel. But I did my homework beforehand, and if it was an E220, then it would be the diesel version. It turned out to be an E200, and I was a bit disappointed, as the horsepower would be lower, but there was nothing I could do about it. I checked the car and found that the latch in the bottom of the trunk was broken, causing the luggage cover inside to not close properly. I told the staff at the pick-up location that this needed to be fixed, or else I would request a different car. They said that there was only this E200 available at the moment, and asked if I would accept a different model. I said that I was used to driving a Mercedes-Benz and didn't consider other options. They quickly brought over an E220d and asked if I wanted it. Do I even need to answer that ? Germany Q&A

1 Answer oildieselgasolineluggagesuitcase

We were told when returning the car that it was in perfect condition and we could leave without worry. A few days later, the invoice arrived and we were charged an additional 1100 euros for damage. 1100 is the minimum amount charged in the car rental company's contract. We rented from Enterprise Berlin Zoo and returned it at Frankfurt Main Station. Have you ever encountered such a situation ? Germany Q&A

2 Answers car rental agencyreturn the carcontractinvoicedamage

Then they gave me a piece of paper and a parking card, and I went to get the car myself. No one was in charge. When I got there, I found scratches on the back of the car. After taking a picture, I caught a passing staff member and told him about the situation. He then took a picture and registered it on his phone, and asked me to sign. I wonder how it will be when I return the car? Overall, the process of getting the car is not complicated, but the experience is not good ? Germany Q&A

1 Answer return the carparking

Yesterday when going down the slope of B500, the speed was greater than 80 and less than 70 (the speed limit is 70). I only noticed when I was close that there was a police car on the right side of the road in front of the car, and there was a police officer who seemed to be holding something (suspected to be a speed detector). He didn't let me stop, and I came directly. If a ticket is issued in this situation, how should it be calculated ? Germany Q&A

1 Answer traffic ticketspolicespeed limitspeed testparking

Recently Answered Questions

Dear seniors, I got a parking ticket for 40 Swiss francs in Interlaken, Switzerland when I parked illegally after picking up my car at Munich airport in Germany. I only saw the ticket when I returned the car. Now I don't know how to handle it ? Germany Q&A

1 Answer pick uptraffic ticketsreturn the carviolationmunich airport

How to inquire and handle speeding violations before returning the car? Or do we have to wait until two months later and the fine arrives to tell us earlier ? Germany Q&A

4 Answers traffic ticketsreturn the carviolationspeeding

In Germany, there is a fine of 30 euros for illegal parking, which was paid by transferring the money to a local Chinese person. After returning the car, a notification was received that the full deposit of 1000 euros would be refunded within an hour. Recently, an email was received, which seems to be a charge of 24 euros from the car rental company. Is this the so-called penalty management service fee? How can this be transferred in China, and what are the consequences if it is not paid? Does anyone know ? Germany Q&A

3 Answers car rental agencytraffic fineservicedepositreturn the car

Additionally, I need to transit through Italy to Switzerland and then return to Munich and Shanghai. Will my German authentication document + German embassy stamp be useful in Switzerland and Italy? Will insurance be able to compensate in case of an accident in Italy and Switzerland ? Germany Q&A

1 Answer Notarized documentsClaimsTransitNotarizationInsurance

Violations generally do not receive information so quickly, unless they are fines issued on the spot. The pre-authorized deduction should be part of the fees charged by the car rental company other than the car rental. Please carefully check the bill to see if there are any fees that you did not notice. The car rental company will not help you handle violations, so they will not pre-authorize fees to handle them ? Germany Q&A

1 Answer traffic ticketspre-authorizationviolationbilldeduct fee

Excuse me, how long will it take to receive the fine notice sent by the car rental company after returning the car if there is an infraction? Will it be sent by email or bill to domestic ? Germany Q&A

1 Answer traffic ticketsreturn the carviolationbillcar rental company

Driving in Germany by car in July. This week, I received a notice of violation from Europcar, saying that there was a violation in Stuttgart and 30 euros would be deducted from my credit card. Have any of you friends encountered similar situations? How should I deal with it? Just wait for him to deduct it? Is this amount a fine or a service fee from the car rental company? I ask for everyone's advice ? Germany Q&A

1 Answer car rental agencytraffic fineeurviolationcredit card

Can you tell me that I paid the deposit with my domestic credit card in Europcar in Germany. It has been a week since I returned the car, but the deposit has not been credited in time. Today, when I asked the rental company, they told me that the deposit has been unlocked. What's going on? And the bank shows "deduction" instead of block ? Germany Q&A

1 Answer depositreturn the carcredit carddeduct feeeuropcar

If I buy full insurance, do I need to call the police when an accident occurs or my car is scratched? Do I have to go through an oath certification procedure? If the driver at the time of the accident is not me, but my husband, can I still claim for compensation ? Germany Q&A

2 Answers full insuranceclaim settlementdrivercertificationcall the police

Some people are willing to save tens of yuan a day, carefully checking scratches when picking up and returning the car, and paying first and then claiming compensation when an accident occurs. Some people are willing to spend money to save trouble, leaving the keys and walking away after returning the car. It's just a matter of personal habit ? Germany Q&A

1 Answer pick upreturn the carclaim settlementkey