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  • Travel Guides > New Zealand Travel Guides > FAQ

    Should I notify the rental car company and then repair it myself in Queenstown ?

    • Car rental company
    • Queenstown
    • Rent a car
    New Zealand FAQ

    1 Answer

    User avatar
    QEEQ User

    Just take some photos when returning the car and show the address to the staff. Then fill out a form and it's done.

    Related Questions

    Should I buy the all-risk insurance or special services provided by the rental car company's branch when I rent a car and drive by myself? I heard that there are many mountain roads in New Zealand and it is easy to have accidents ? New Zealand Q&A

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    Help, I'm from the South Island and returning to the North Island. I rented a car from Budget. Today I received an email saying that the rental car company wants me to return the car at the ferry terminal, and then pick it up at the Wellington terminal. It's really inconvenient. Have any of you encountered this situation ? New Zealand Q&A

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    I added an extra day in Auckland and wanted to rent the car for an extra day. The car rental company quoted me 120 NZD because the extra day was over 24 hours. But I wanted to say that I didn't exceed 24 hours the day before. Then a woman came and said she would give me a discount, but in the end, she said it would cost 600 RMB, which was even more expensive than before. I was so drunk that I didn't even want to rent it anymore. I wonder if you guys have encountered such things and how you handled them ? New Zealand Q&A

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    Renting a car in New Zealand, scratched the wire of the farm fence, only basic insurance, with a deductible of 3500 yuan. A deposit of 5000 yuan was deducted, and I wonder if the car rental company will misuse it ? New Zealand Q&A

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    Friends, we three rent a car in Christchurch and travel around the South Island, and then drive across Cook Strait to Auckland. Does the car rental company cover the cost of this crossing ? New Zealand Q&A

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    Where should I fill up the last time if I return the car at Queenstown Airport and want to return it with a full tank ? New Zealand Q&A

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    A few months ago I booked for 7000, and suddenly one day I found it was 6500. Is it because the car rental company is different? I booked it at Thrifty ? New Zealand Q&A

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    Can anyone tell me if it's possible to take a taxi from Emperor Town to the airport at 5 am? We haven't arrived in Queenstown yet, so I don't know the situation. Our flight is at 7:30 am, so we need to get to the airport very early! I'd appreciate any advice. (We have to return our rental car the day before, from a local car hire company, and they only have working hours for returns.) ? New Zealand Q&A

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    When should everyone buy domestic flights in New Zealand? The price of Auckland to Christchurch and Queenstown keeps going up the more I look at it. The price drops after I buy it. Big data is not honest ? New Zealand Q&A

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    How long does it take to get from Queenstown Airport to the car rental place? Is it enough time to pick up the car at 15:30 if I arrive at 15:10? Or should I pick it up at 16:00 ? New Zealand Q&A

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    Returning the car to a different location and transporting it by ship may not be very cost-effective, but driving from Auckland to Wellington is also considered returning the car to a different location. Then, picking up another car in Picton and returning it in Queenstown is also considered returning the car to a different location. If the cost difference is not too big, maybe it's still more convenient to take the car by ship to the South Island, right ? New Zealand Q&A

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    In October, I am going to New Zealand for a Road trip. Can you recommend the best car rental company? Also, is it easy to drive in that season ? New Zealand Q&A

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    Is it okay to return the car at Auckland Airport by just parking it in the designated parking area? And should I return the key by self-service or hand it over to the airport counter ? New Zealand Q&A

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    Are there speed cameras on the road? Or are fines issued on the spot? Just passed through a small town and was asked to pay 50, there was a speed camera and I was going about 75 when I passed it. Will they send the fine to the rental car company later ? New Zealand Q&A

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    Recently Answered Questions

    Please advise, how to handle self-service parking payment, refueling payment, and highway toll payment? Seeking guidance, seeking advice Thank you ? New Zealand Q&A

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    I parked at the dock and paid for parking with a card, with a pre-authorization of 50. Shortly after, the pre-authorization was cancelled. Will I receive a fine? Can I still continue to pay for parking ? New Zealand Q&A

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    So suggest people rent cars with credit cards and make sure your credit cards have rental car insurance. My card has it, so I don't have to buy any collision insurance. After getting home, I just fill out an online claim form, upload all the photos, documents, and credit card records when I rented the car, etc. Two weeks later, I received an email saying the claim was approved, and all the windshield fees that the rental car company deducted from me were returned to me. They asked me how I wanted them to send the money to me ? New Zealand Q&A

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    Have you ever used self-service fueling? Is the credit card authorized first, and then the actual fueling amount is deducted after the gun is lifted ? New Zealand Q&A

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    The service staff took a lot of pictures when I picked up the car. I thought they were professional, so I didn't take any pictures (besides, I thought that since I had full insurance, there wouldn't be any problems if an accident happened). Today, when I returned the car, a different lady looked at it very carefully and found a little damage to the paint. She didn't compare it to the pictures when I picked up the car. She just emphasized that I didn't need to make any payments, but asked me to sign. I wondered if the insurance company was playing some kind of trick ? New Zealand Q&A

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    Cerco informazioni su alcuni parcheggi nel centro di Auckland che hanno limiti di tempo massimo di parcheggio. Se supero il limite, non so se ci siano telecamere che li registrano. Se non vado multato, penso che sia tutto a posto, giusto ? New Zealand Q&A

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    For one-off compensation and various benefits for those who suffer permanent injury. Q: What constitutes an "accident"? Any illness or injury caused by a sudden event. Some cases are uncontroversial: those who have been assaulted, involved in a car accident, fallen over, self-harmed, injured by any external force, and sudden illnesses that cannot be predicted. ACC will usually accept these cases straight away, without seeking a doctor's professional opinion. Some cases may be related to past medical history, for example, if someone who previously had high blood pressure suffered a heart attack or stroke in New Zealand, there is controversy over whether this counts as an "accident". ACC will usually seek a doctor's opinion and then make a decision on whether to pay compensation. However, in these cases, doctors usually side with the patient and advise ACC to pay compensation. Unlike general commercial insurance companies, ACC can be "free" and automatically joined. The biggest difference between ACC and general commercial insurance companies is that you don't have to join ACC insurance before an accident happens. As long as you are a natural person in New Zealand, you are automatically insured ? New Zealand Q&A

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    I rented a car from Avis at Auckland Airport. Do I pick up and return the car in the same parking lot ? New Zealand Q&A

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    1. Left-hand driving: You can get used to it quickly, and even if you violate it, because everyone can see each other, it generally does not cause consequences. Of course, affecting others will be despised and scolded. 2. GIVE WAY and STOP: Most important! Must be strictly enforced! At intersections with GIVE WAY and STOP signs, you must stop and look carefully before entering the main road. Vehicles on the main road (including roundabouts) will absolutely not slow down to let vehicles from the side road enter. 3. Speed limit: If you cannot see the speed limit outside the city or when there is no speed limit, follow the maximum of 100, otherwise follow the speed limit. 4. Curves have suggested speeds, as stated in the driving promotional video for newcomers to New Zealand: 'If you feel uneasy when you see the speed limit, you can slow down.' 5. Speeding: In the North Island, you can drive at the speed limit +10 (on holidays +5), and there are few slow vehicles on the road. The maximum speed for vehicles with trailers may be 80, but everyone can silently follow along... 6. Overtaking: Very few people overtake on most ordinary roads. Highways have sections with overtaking lanes, which are uphill, and vehicles with good power will overtake at this time. (The gentle GL made me give up the idea of using the overtaking lane). There will be signs on the highway indicating the distance to the next overtaking lane, so there is no need to rush to overtake. 7. Windshield wipers and turn signals: Opposite to the right-hand driving position, this is what I am least accustomed to. Every time the windshield wipers resolutely swing in front of my eyes when turning, I can feel the concerned and disdainful looks from the surroundings... And, even if you turn on the turn signal, you may not be able to stop the windshield wipers immediately... 8. Crossing lines: From observation, all the lines here can be crossed, but no one drives on the lines for a long time. 9. Parking: Most parking in the North Island is free. I only parked in a paid parking lot twice, and it was quite expensive. 10. Haven't paid any tolls ? New Zealand Q&A

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