My car was scratched and when I returned it, I saw on the receipt that it said "no damage". I bought AXA's Super Supplementary Comprehensive Insurance, isn't it supposed to be that I have to pay first and then find the insurance company for reimbursement? How come today the Europcar person just let me go? When I left, they didn't give me any receipts either. My deposit is still there, I don't know when it will be refunded ? France Q&A
Dear fellow car enthusiasts, I would like to ask for your advice. I have a 2-day trip to Switzerland and a 2-day trip to Austria. How should I purchase the highway tolls? Is it per day or per road? Should I buy them at the gas station convenience store before or after entry? What does the ticket look like? What if I need to enter and exit repeatedly? In addition, the rental car order does not have an additional driver. Is the insurance car, person, and trip-related? Do I need to buy insurance again when I pick up the car? Thank you in advance for the enlightenment of the senior ? Austria Q&A
So suggest people rent cars with credit cards and make sure your credit cards have rental car insurance. My card has it, so I don't have to buy any collision insurance. After getting home, I just fill out an online claim form, upload all the photos, documents, and credit card records when I rented the car, etc. Two weeks later, I received an email saying the claim was approved, and all the windshield fees that the rental car company deducted from me were returned to me. They asked me how I wanted them to send the money to me ? New Zealand Q&A
The service staff took a lot of pictures when I picked up the car. I thought they were professional, so I didn't take any pictures (besides, I thought that since I had full insurance, there wouldn't be any problems if an accident happened). Today, when I returned the car, a different lady looked at it very carefully and found a little damage to the paint. She didn't compare it to the pictures when I picked up the car. She just emphasized that I didn't need to make any payments, but asked me to sign. I wondered if the insurance company was playing some kind of trick ? New Zealand Q&A
Can I ask all the car owners, have any of you encountered being deducted by the car dealership several months later? (Main reason: The other party was fully responsible for the accident, and then the other party purchased full insurance, while we only purchased basic insurance. When returning the car, the dealership said that the other party would compensate us. Half a year later, we received a notice saying that they would investigate whether there were any other car damages besides those caused by third parties, and then they deducted more than 10,000 yuan from our credit card. ) How should we handle this ? United States Q&A
Hello fellow car owners, I wonder if any of you have encountered being charged by the car dealership? (Main reason: The other party was fully responsible for the accident, and they had full coverage insurance while we only had basic insurance. When we returned the car, the dealership said the other party would compensate us. Six months later, we received a notification saying that they were investigating whether there were any damages to the car that were not caused by a third party, and then they charged over 10,000 yuan to our credit card. How should we handle this?) ? Switzerland Q&A
It's really annoying to return the car in Salzburg. On the afternoon we arrived, we happened to meet an Austrian holiday, and everyone was off work early. Then we tried all kinds of ways to return the car by ourselves. The next day, we received an email saying that the left rear hub was damaged, so we rushed to the return point. They said the car had already been rented out. Yesterday, we received an email saying that we had to pay 320 euros in compensation. It's really not worth it! Fortunately, the insurance can be compensated, so be sure to buy insurance, otherwise you don't know what will happen ? Austria Q&A
Hello everyone, I rented a car from Europcar and then someone scratched the car while it was parked. Since I only bought basic insurance, it seems like I have to pay for it now. Europcar sent me a bill for 591 euros. Is there any way to negotiate with Europcar and reduce the loss ? Italy Q&A
Hi, I picked up my car yesterday and found a crack on the left bottom of the glass this afternoon. But I'm not sure whether it's there before I picked up the car or it just appeared later. Do I have to file an insurance claim ? Malaysia Q&A
Today to Phuket, the road next to the airport wall is too narrow, just driving on the right side is not familiar, dodge the car coming from the right, scrape the guardrail on the left, and scrape a long strip on the door. I bought all the insurance, is it okay? What do I need to handle ? Thailand Q&A
My round-trip flight from Wuhan to Los Angeles was canceled. I bought the ticket on Fliggy. China Eastern Airlines said they can refund the ticket, but I also bought a domestic flight in the US, and Fliggy refuses to refund it. It seems difficult to get a refund. I bought insurance from Meituan, not sure if it will cover this ? United States Q&A
Have you ever been to Paradise? How are the road conditions and scenery? After all, insurance doesn't cover it. What's the weather like in Wanaka - Fox Glacier - Hokitika - Greymouth recently? Is it better to stay in Hokitika or Greymouth? Thank you ? New Zealand Q&A
How long did it take for your companions to receive compensation after an accident? It seems necessary to buy insurance from the car dealership in the future. I have not seen any progress in the compensation process after an accident in the UK ? New Zealand Q&A
Hello everyone, please ask me, last night when driving, the tire rubbed against the curb, the tire surface was slightly damaged but did not affect driving, do I need to report it to the police or the car dealership? I bought a domestic super comprehensive insurance ? United Kingdom Q&A
Is it safe to have luggage in the car at a paid parking lot? Some friends say that the security in Spain is not good, and people might break the glass and steal the luggage. But the luggage will definitely be in the car before checking in. Do I need to get glass insurance at the car rental company ? Spain Q&A