I have already paid the car rental fee, why was another 20,000 baht charged when picking up the car in Krabi? Is it a deposit? But the SMS reminder I received was a consumption? Why ? Thailand Q&A
Need to return the car to the HERZ rental shop near Geneva airport early tomorrow morning. Would it be more convenient to send the several large pieces of luggage to the airport terminal first or return the car and then take a taxi to the airport terminal ? Switzerland Q&A
Hello everyone, I would like to ask you, when you rent a car, does the car rental company charge the deposit by pre-authorization or direct deduction, and when is the refund? I was charged directly, and the inspection staff said the deposit would be refunded within 3 days when returning the car, but it has not been refunded so far ? Turkey Q&A
But the staff at Hertz clearly told me that I didn't need to return the car with a full tank of gas, and there was no mention of returning the car with a full tank of gas in the contract. So is this rule of returning the car with a full tank of gas an unwritten convention for car rental companies to save money ? Austria Q&A
On the highway EP-2 from Barcelona to Zaragoza. Got punctured tyre at the rest stop and then continued on the highway. Someone in a yellow vest pretending to be a police officer helped us. Drove us to the side of the road and then robbed all our backpacks, big loss. Called the police, they said not to rest at that section's rest area, bad guys are watching. If you get a flat tyre, lock your car doors, call the police, wait for the rental car company to rescue you. This happened on January 29, 2020, hope more drivers see this and be careful to avoid it. If possible, don't drive. Flying is safer on that route ? Spain Q&A
I rented a car in Germany last year, and the car rental company didn't charge the border fee, but I could buy the expressway ticket before crossing the border. This year, when I rented a car in the Czech Republic, the car rental company said they would charge 36 euros for the border fee, and I would have to buy my own expressway ticket. Why is this? Is the Czech Republic and Germany different? Or has the car rental company already paid the toll? Who knows ? Czech Republic Q&A
Car rental in Los Angeles. 5 minutes late than the reserved time. The staff have already left and can't be contacted. What should I do? The car rental company's headquarter customer service said that they can't guarantee that my order can be reserved the next day ? United States Q&A
I would like to ask: when renting a car in Germany and returning it to the original location, will there be a cross-border fee if I travel to Austria, Switzerland, or the Netherlands? How is this fee charged? I have seen some car rental companies charge it and some do not, and the fee can be charged per trip or per day ? Germany Q&A
Can I use a booster seat for a 5-year-old child on the Great Ocean Road Road trip? I didn't select the option for a safety seat when renting the car. Can I rent one from the car rental company later? How much does it cost per day ? Australia Q&A
I also encountered this. When picking up the car, I was inexplicably charged 15.01 euros. When I asked the platform, they said it was for emergency road rescue insurance. I was puzzled because the rental company never mentioned anything about insurance. Why do they have this item ? Germany Q&A
Hi guys, I'm currently driving around Road trip in the US East Coast, originally planned to return the car at JFK airport in New York City, now want to change the return location to the downtown area of New York City. The rental company is Budget. Does anyone know how to operate? What additional fees and prices do I need to pay? Thank you ? United States Q&A
Hello everyone, my friend and I are planning to drive on the D400 highway (Fethiye-Antalya) from April 2nd to April 3rd. My friend was born on September 24, 1993, so technically he is not yet 25 years old. Will the car rental companies in Fethiye rent us a car ? Turkey Q&A
Hi everyone, if there are very slight scratches on the vehicle when picking it up, such as those made by cats and dogs, do I need to ask the rental company to change the car? If not, will I be charged when returning it? Because I saw some fines online, I'm a little worried ? Canada Q&A
Can someone who has been to Iceland tell me if the Wi-Fi signal is good when rented? Can Google Maps detect real-time location, or is it best to rent an English navigation system when picking up the car ? Iceland Q&A
Please help. I rented a car from Dollar company, but they said they don't provide snow tire rental. I asked them through the car rental company. What should I do now? If there is no snow tire, I can't get on the highway. What can I do? Thank you ? Canada Q&A