May I ask you a question? We took the expressway from Naples to Rome, which should be A1. We got on from the northern entrance of Naples, and the lane we took did not have a Telepass sign, nor did it have a horizontal bar blocking it. But when we pressed the button to take the card, no card came out. There was a long line of cars behind us, so we had to get on the expressway and go to Rome. As a result, we got a ticket, which should be a fine. The normal expressway fee from Naples to Rome should have been paid at the exit manned by staff. We still have to pay more than 60 euros at another place ourselves, because we don't think we took the wrong lane. So I wrote an email to Telepass's website to appeal, but more than 10 days have passed and we still haven't received a response. The ticket says we must pay within 15 days, otherwise there will be a fine. May I ask if you have encountered a similar situation and what should we do next? Thank you ?
Italy Q&A
It used to be smooth to pick up the car in advance no matter where, but this time at Hertz at Oslo Airport, I arrived more than an hour in advance and was told that the car had not arrived and I couldn't pick it up early. They asked me to pay extra to change the car or wait for an hour to complete the procedures. I ended up waiting for an hour. Ten days later, I had to go to Iceland and arrived three hours in advance. I was afraid of encountering the same situation, so I wanted the customer service and the car rental company to communicate the situation. The customer service asked me to cancel the order and place a new one, but I had to email the car rental company to explain the situation. However, I did not receive a reply from the car rental company in Iceland. Fortunately, picking up the car in advance in Iceland was not a problem, and I was upgraded to an SUV with 4-wheel drive for free. So, I have a good impression of Iceland this time, but a very bad impression of Hertz at Oslo Airport. They not only make things difficult and charge for miscellaneous items, but they have already charged me three times ?
Norway Q&A
I just returned from Sweden in August, and I have had many appearances before, including developed countries such as Australia. In theory, there should be no problem at all. I am now worried that the Zhongzhi Visa Center is playing tricks. I was supposed to submit my documents on September 1st. At that time, the staff checked the child's documents first and said there was no ticket pre-order. The child's other documents were all qualified. I actually bought the ticket, but I was confused and didn't print it. I told her I would go to the lobby to print it and come back in ten minutes. She said that even if it was a supplementary document, all three people had to upgrade to VIP, and each person had to pay an additional 250 yuan. I thought it was not worth it and said I would come back another day. So I made another appointment on September 5th. I checked the documents at home many times and thought there should be no problem before I went. As a result, after the staff checked all our documents, they said the photo was not qualified, and the proportion of the face in the photo was too large. I said I took it when I applied for a Swedish visa in July, and most importantly, the staff who checked the documents a few days ago said that everything was fine except for the lack of a ticket pre-order, and they even asked me to paste the child's photo on the application form. Why did they say the photo was not acceptable this time? Isn't this finding fault for no reason? I was particularly angry at the time and argued with them. The staff asked for approval from their superiors, but they said that the result of today's review was final, which was simply unreasonable. Both my partner and I went to take photos again, but the child did not go. In the end, we had to go to the school to pick up the child and take photos, which was simply trying to find ways to charge extra fees, shameless to the extreme. I don't know if they have submitted our documents as required, because based on the situation of submitting documents twice, I think the conduct of the staff of the Zhongzhi Visa Center entrusted by the embassy is really not commendable ?
Switzerland Q&A