I have a trip from March 27 to April 5. Flights are banned before March 29, so I have to cancel my ticket. Since I have booked two nights at a hotel that cannot be cancelled, can I now ask the platform to cancel the order ? New Zealand Q&A
I would like to ask, it has been about 2 weeks since we returned the car, and now in the order there is a fine for speeding, but it shows that the fine has been paid (which we did not pay), what is going on ? New Zealand Q&A
I see in the car rental order that there is a "highway fee box". How do I use it? Is it the same as our ETC? Do I need to go through a dedicated channel? Will it be settled together when I return the car? Have you used it before ? Australia Q&A
May I ask everyone, my order is to return the car to Europcar in Salzburg at 9 a.m. on June 3. But this car dealership is not open today (Saturday) and tomorrow (Sunday). How should I deal with this situation? Will there be staff tomorrow? At the time of ordering and picking up the car in Vienna, there was no problem ? Austria Q&A
Just now at Izmir Airport, I picked up the car and the price was much higher than the order. They said it was the price shown on the rental car company's system. It must be a problem with the intermediary website. What should I do ? Turkey Q&A
Excuse me, do you know if my flight reservation on August 12 from Andenes, Norway to Oslo has the gender of the passenger written wrong? I called the airline and they couldn't change the ticket order, they only added a note and changed the passport information. Can I board the plane smoothly ? Norway Q&A
Hello everyone, my credit card limit is only RMB 10,000. If the credit limit is not enough when picking up the car, and I don't have other cards, what should I do? Can I cancel the order? Will I be charged ? Thailand Q&A
Hello everyone, I would like to inquire about the trip. The itinerary has been finalized and the car rental order has been confirmed. The main driver is unable to use their own credit card for pre-authorization. Is there any other way to pre-authorize, such as using a debit card, cash, or someone else's credit card ? Turkey Q&A
Who has ever used a Chrysler 200 two-door car? I want to know if the rear seats can be folded down. I have a lot of luggage. I have checked online that the four-door one can do it, but I don't know why the car rental order has become a two-door one ? United States Q&A
May I ask if the 300 euros charged on the first day of picking up the car will be refunded? He said it will be refunded if nothing happens, but from your chat content, it feels like it's up in the air! Also, for another order, 90 euros of prepayment for fuel was charged first, and this was refunded, but 1200 euros were frozen, saying it will be refunded if there are no violations. It will take 30-60 days. Will this really be refunded ? France Q&A
Excuse me, do I need to leave about an hour between the time the flight arrives and the time I pick up the car? Is the pick-up time strictly according to the order time on the order? If the flight is delayed, for example, the pick-up time is 08:00, but I don't arrive until 09:00, will there be any problems? The car rental agency should not refuse to leave a car for you because of this, right ? Greece Q&A
Can Alamo rent a car to cross Bosnia and Herzegovina from Serbia? When I made the reservation, the car rental company clearly said that I could just pay the fee. Just now, when I looked at the order, the crossing of Bosnia and Herzegovina became waiting for confirmation. Have you encountered such a situation before? Can this still cross Bosnia and Herzegovina? Thank you ? Saudi Arabia Q&A
Have any of your friends who bought tickets on Icelandair through Qunar.com encountered any issues? I bought a ticket that included checked baggage, but a friend in the group once reported that the baggage counter at Qunar didn't recognize it. Today, I contacted customer service and provided the itinerary from the airline, but it didn't show any baggage. The cabin was economy, so I'm guessing it might be economy light. I don't think it's very reliable, so I went to Icelandair's official website and searched using my ticket code and name. It turns out that my order didn't include checked baggage at all. I'm still communicating with customer service now and wondering if any of you have encountered similar situations ? Iceland Q&A
I have an order to pick up the car in Florence in the morning and then go to Tuscany to play for a day. Because the car agency closes at 6 o'clock, I am worried that I will not be able to return the car on time, so I have arranged to return the car the next morning. But this will have an overnight problem. My landlord in Florence said that most car agencies in the city have cooperative parking lots. I can park the car there that night and go to the agency the next day to handle the procedures. Is that right? Are there any places to park overnight ? Italy Q&A
Dear fellow car enthusiasts, I would like to ask for your advice. I have a 2-day trip to Switzerland and a 2-day trip to Austria. How should I purchase the highway tolls? Is it per day or per road? Should I buy them at the gas station convenience store before or after entry? What does the ticket look like? What if I need to enter and exit repeatedly? In addition, the rental car order does not have an additional driver. Is the insurance car, person, and trip-related? Do I need to buy insurance again when I pick up the car? Thank you in advance for the enlightenment of the senior ? Austria Q&A