업그레이드, Norway Road trip Q&A

It used to be smooth to pick up the car in advance no matter where, but this time at Hertz at Oslo Airport, I arrived more than an hour in advance and was told that the car had not arrived and I couldn't pick it up early. They asked me to pay extra to change the car or wait for an hour to complete the procedures. I ended up waiting for an hour. Ten days later, I had to go to Iceland and arrived three hours in advance. I was afraid of encountering the same situation, so I wanted the customer service and the car rental company to communicate the situation. The customer service asked me to cancel the order and place a new one, but I had to email the car rental company to explain the situation. However, I did not receive a reply from the car rental company in Iceland. Fortunately, picking up the car in advance in Iceland was not a problem, and I was upgraded to an SUV with 4-wheel drive for free. So, I have a good impression of Iceland this time, but a very bad impression of Hertz at Oslo Airport. They not only make things difficult and charge for miscellaneous items, but they have already charged me three times ? Norway Q&A

2 Answers pick upcar rental agencypick up the car in advanceupgradeprocedure

Can I upgrade to automatic transmission at the store when I rent a manual transmission car from Alamo ? Norway Q&A

1 Answer upgrademanual transmissionautomatic transmissionalamocar model

No car, why no free upgrade of car models ? Germany Q&A

2 Answers upgradecar modelfree

Upgrade card. Can you get it on the same day ? Iceland Q&A

1 Answer upgrade

Do you upgrade the car for free if I rent a small car and go to the scene ? Turkey Q&A

4 Answers upgradefree

Do I need to upgrade insurance? Does the rental car come with basic insurance, or do I need to buy additional insurance ? France Q&A

1 Answer upgradebasic riskinsurancerent a car

Rented a car from Herz at Munich airport. When picking up the car, there was a fuel assistance fee of 102 euros, and a total of 300 euros were paid. (29 yuan for border crossing fee, 110 yuan for upgrade fee, and the rest is the 102 euro fuel assistance fee and tax.) The note at the end is accept, which means I have accepted it. When picking up the car, I had objections to this fee. The staff told me that this is a deposit nature, and it will be refunded if the car is clean and full of oil. But I wonder if this fee can be refunded when the car is full of oil and returned tomorrow. It feels like a trap ? Germany Q&A

1 Answer pick updepositupgradereturn the cartransit fee

I'm not sure if it's related to the upgrade of the car model now ? Germany Q&A

2 Answers upgradecar model

Excuse me everyone, after picking up the car, I refused to upgrade the car model and buy insurance. Then the staff required me to buy-toll. What is that ? Spain Q&A

1 Answer upgradepick up the carinsurancetollcar model

I ordered the Camry. Will it be upgraded to a Mercedes ? Thailand Q&A

1 Answer upgrademercedes

May I ask if it is necessary to upgrade the basic insurance to comprehensive insurance ? Australia Q&A

1 Answer upgradebasic riskfull insurance

If you haven't picked up the car yet, you can cancel it. If you booked with Avis at Rome Fiumicino, hurry up and cancel. They don't have the car model you booked, their service attitude is poor, and they automatically add insurance through 'upgrading the car model' without your consent. When I went to pick up the car on the 10th, I had to wait for at least two hours, at least! They can give you all the annoying things you can think of when renting a car. The most annoying thing is that I booked an Audi A3, but they claimed to upgrade me and gave me a two-door Fiat 500c instead! How can anyone travel with two large suitcases in a two-door car? Before I got the car, they kept saying it's similar to an Audi and definitely enough. After waiting for two hours, I finally got the car. Do I have to return it and wait for another two hours ? Italy Q&A

1 Answer insuranceaudi a3service attitudeupgradeprocedure

Could it be a communication issue? When we picked up the car at Heathrow, they also said we didn't have comprehensive insurance and tire insurance. We showed them the contract for comprehensive insurance purchased in China, so they didn't try to sell us anything, and they even upgraded the car for us, giving us a diesel car. We specifically asked if there were any additional fees, confirmed that there were none, and then picked up the car and left ? United Kingdom Q&A

1 Answer upgradecontractpick up the carfull insuranceoil

Lucky to have such good luck If I go and find the carbine is small, can I upgrade it on the spot by paying extra money ? France Q&A

1 Answer upgrade

Can I upgrade to a different car for more money, brother ? New Zealand Q&A

1 Answer upgrade

It used to be smooth to pick up the car in advance no matter where, but this time at Hertz at Oslo Airport, I arrived more than an hour in advance and was told that the car had not arrived and I couldn't pick it up early. They asked me to pay extra to change the car or wait for an hour to complete the procedures. I ended up waiting for an hour. Ten days later, I had to go to Iceland and arrived three hours in advance. I was afraid of encountering the same situation, so I wanted the customer service and the car rental company to communicate the situation. The customer service asked me to cancel the order and place a new one, but I had to email the car rental company to explain the situation. However, I did not receive a reply from the car rental company in Iceland. Fortunately, picking up the car in advance in Iceland was not a problem, and I was upgraded to an SUV with 4-wheel drive for free. So, I have a good impression of Iceland this time, but a very bad impression of Hertz at Oslo Airport. They not only make things difficult and charge for miscellaneous items, but they have already charged me three times ? Norway Q&A

2 Answers pick upcar rental agencypick up the car in advanceupgradeprocedure

Oh, I didn't think I could upgrade to a good car, as long as it's not worse than the Corolla ? United States Q&A

2 Answers upgrade