Does anyone know how much I need to pay for a small dent on the front license plate of a German rental car, which is not serious ? Germany Q&A
Is it all highways when you exit from Frankfurt Airport? I'm so nervous just thinking about getting in the car and driving at 150 km/h without being familiar with it ? Germany Q&A
Thank you for your guidance! How do I buy the road toll tickets for Switzerland and Austria? Do I buy them when picking up the car or when driving on the highway ? Germany Q&A
Do you have to go to the bank to pay the tickets in Germany and Austria yourself? I returned the car, and they asked me to go to the bank ? Germany Q&A
I am leaving Berlin on January 23rd and returning the car in Stuttgart on the 28th. Do you have any friends who are traveling together? I am looking forward to running into you ? Germany Q&A
Is there a package to choose from? When renting a car in the United States, there is a package that pays 33 US dollars and returns the car with an empty fuel tank, which is very convenient. Are there any cheap packages to buy in advance in Germany ? Germany Q&A
I didn't mention that I was going to Austria and the Czech Republic when I picked up the car yesterday. He gave me a Volkswagen Scirocco coupe. Can I cross the border ? Germany Q&A
Where is the parking lot of Europcar at Terminal 1 of Frankfurt Airport? Is it an underground garage? How do I get there? What signs should I look for? Thank you ? Germany Q&A
Do you take a card when entering the underground parking lot in Germany? Do you need to pay first and then swipe the card when you leave ? Germany Q&A
Is the car rented in Germany equipped with navigation? Because I am not familiar with the road conditions in Germany, I would like to rent a car with navigation. Are there any car models like this available ? Germany Q&A
Is it difficult to pick up a car at Munich airport? I need your advice. I heard that Munich airport is very large, and I don't know German. I need a guide from the car rental company ? Germany Q&A
Then they gave me a piece of paper and a parking card, and I went to get the car myself. No one was in charge. When I got there, I found scratches on the back of the car. After taking a picture, I caught a passing staff member and told him about the situation. He then took a picture and registered it on his phone, and asked me to sign. I wonder how it will be when I return the car? Overall, the process of getting the car is not complicated, but the experience is not good ? Germany Q&A
I was charged 200 euros for the exposure deposit and 800 euros for the car deposit when I rented a car on September 8th. When I returned the car on October 11th, they said they would refund 800 euros on October 14th and 200 euros on October 18th, but I haven't received any money yet. My heart has been beating fast. I didn't receive any deposit when I rented a car in the UK last year. Why did Frankfurt charge so much deposit? I'm upset ? Germany Q&A
Rented a car from Herz at Munich airport. When picking up the car, there was a fuel assistance fee of 102 euros, and a total of 300 euros were paid. (29 yuan for border crossing fee, 110 yuan for upgrade fee, and the rest is the 102 euro fuel assistance fee and tax.) The note at the end is accept, which means I have accepted it. When picking up the car, I had objections to this fee. The staff told me that this is a deposit nature, and it will be refunded if the car is clean and full of oil. But I wonder if this fee can be refunded when the car is full of oil and returned tomorrow. It feels like a trap ? Germany Q&A
Whether to fill up the gas tank when returning the car depends on the terms and conditions. Eroucar's new service does not require customers to deliberately refuel, as they will refuel without charging a processing fee and deduct the cost from the prepaid amount. I returned the car with a full tank, and the staff inspected the car on the spot and confirmed the signature on the mobile app. About a week later, I received a refund of 300 euros from the prepaid amount. On the other hand, another car rental company, Hertz, charges a pre-authorization of 75 euros and deducts the cost if the gas tank is not full, so the staff advised us to use up the gas as much as possible. Of course, we returned the car with a full tank, but the prepaid amount has not been refunded yet ? Germany Q&A