Me too, I'm troubled by this problem... I received two deductions of 61 euros. The customer service said that was just the handling fee of the car rental company, not the law itself. Then I moved and they didn't give me the address change. If I don't receive the letter, I don't know what to do.. ? Italy Q&A
When picking up the car, be sure to check on the spot whether there are scratches on the car, whether the tools and documents are complete, and whether the lights are OK, etc. If there are defects, be sure to ask the staff to issue a pickup and inspection form and note the details, and keep this form. When returning the car, also be sure to ask the staff to issue a return and inspection form to indicate that the car is in good condition. Keep these two forms well for a long time as evidence to refute deductions. Also be sure to abide by traffic rules, otherwise you will receive traffic deduction information after returning home. Wishing everyone a smooth journey ? Switzerland Q&A
Hello everyone, I have been back in China for a month, and my credit card has not received any deductions, nor have I received any emails. Can this be considered as no violations ? United Kingdom Q&A
I was also deducted twice, and I still don't know why ? Switzerland Q&A
This morning I received a text message indicating that the deduction was a deposit, and the amount was the same as the room fee I had booked. However, on Bo0King, it was notified that the credit card could not be used and needed to be updated. Do you know what's going on? Thank you ? Iceland Q&A
Can I ask if renting a car from Herz in the UK and charging it to my credit card will result in a charge that is 10 or more US dollars higher than the converted amount in US dollars ? United Kingdom Q&A
What is this charge? A fine? I returned the car on June 4th and received the deduction information this morning ? Norway Q&A
Ah, is the deposit not a pre-authorization but a deduction ? Austria Q&A
Car rental in Germany scratched and only chipped paint. I was charged 850 euros, saying pre-authorized and the actual repair cost will be deducted later. After returning to my home country, I received the repair bill, and 850 euros were used up, feeling like the car had undergone a major overhaul. I wonder if anyone has encountered such a thing ? Germany Q&A
Could you please tell me about the cancellation policy for the backpacker hostel in Vancouver that I reserved for September 18th? I paid upon arrival with a credit card (secured with a card number), but now I need to cancel the reservation and apply for a refund. If I don't show up, how will the hostel charge me ? Canada Q&A
I bought a ticket on the Vueling app and the payment has been deducted, but I have not received the boarding pass. What should I do when I check in ? Spain Q&A
I filled up at a French TOTAL gas station twice, a total of 62 euros, but was actually charged 236 euros from my credit card. What's going on? Has anyone encountered this before? How can I file a claim to recover the money ? France Q&A
Ask the big guys in the group, the hotel I reserved, credit card guarantee. Until now, the hotel in Granada said my credit card is invalid, asking me to update my credit card information. I have updated it twice, but it doesn't work. But the other hotels have no problem with pre-authorisation or direct deduction. What's the matter with this ? Spain Q&A
How to determine fraud? The list shows the chief's expenses there, is it a pre-authorization for a hotel ? Czech Republic Q&A
Back for over a month, my credit card was suddenly charged 40 euros by Hertz Company. How can I check the details of the charge, and how can I make sure there will be no further charges in the future? Thank you ? Spain Q&A