Do I need to wash the car when returning it? Many people say no, but there are also car owners who have been charged cleaning fees and management fees, saying they were ripped off. I think it's up to your own judgment! If it's too dirty, washing it won't cost much. This is not a reason for certain car rental companies not to charge you ? Germany Q&A
Avis returned the car at night, not overdue, the car was in good condition, and returned with a full tank of gas. The next day, I was fined over 200 euros, and on the fourth day, I was fined over 20 euros. I only paid a deposit of 180 euros, and I feel like the car rental company can just charge my credit card as they please. Has anyone else experienced this ? Italy Q&A
Hello everyone, yesterday I went to pick up a car. I rented an Audi A4 station wagon. The car rental shop kept asking me to upgrade to an off-road vehicle, the X5, saying that the road conditions in the Scottish Highlands were poor and that the A4 had too low of a chassis. I didn't take their advice. Can any friends who have driven in Scotland tell me, what are the road conditions like, and is an off-road vehicle absolutely necessary? We're leaving tomorrow, thank you ? United Kingdom Q&A
Hello. I have looked at the file you sent, which is mainly aimed at several highways in California. I wonder if there is a solution for post-payment of tolls specifically for the city of Boston? Without rental car equipment, I went in and out of the city of Boston once from the airport and saw two electronic toll collection devices. I searched on the Internet and it seems that rented cars cannot be post-paid, I wonder if this is true. I beg the expert to guide me ? United States Q&A
Can anyone who has returned the car in Florence city tell me? The address is Via Borgo Ognissanti 137/R Florence, IT 50123. I'm worried about entering ZTL, but the return point is actually within the ZTL. I asked the car rental company but they didn't reply. Even if I set Google Maps to avoid tolls, it's still not working and I will definitely enter the restricted area. It's really worrying ? Italy Q&A
At that time, it was agreed that if the car was returned more than 2 hours late, a fee of 45 euros would be charged. After returning the car, I was charged 386 euros the next day, and they said the fee was calculated based on the store price that day. I only spent more than 2000 euros in total for the four-day rental car. If you delay it for 3 hours a day, you will deduct more than 3000 euros from me? Robbery ? Austria Q&A
Can Alamo rent a car to cross Bosnia and Herzegovina from Serbia? When I made the reservation, the car rental company clearly said that I could just pay the fee. Just now, when I looked at the order, the crossing of Bosnia and Herzegovina became waiting for confirmation. Have you encountered such a situation before? Can this still cross Bosnia and Herzegovina? Thank you ? Saudi Arabia Q&A
I'm picking up a Chrysler midsize MPV from Philadelphia Car Rental, and when I got there, there was a freshly waxed Toyota Sienna. So I asked the rental company to switch vehicles. Because the car was wet, I didn't check it carefully, and only after I drove off did I realize that there was a long scratch from top to bottom on the right side of the car. I wonder if there will be any problems when I return the car? Have any of your friends had similar problems ? United States Q&A
I would like to ask everyone, I rent a car in Austria and will leave for Prague tomorrow. When I am close to Prague, can I buy the highway ticket at the convenience store of the gas station and stick it on the upper right corner of the windshield? Then when I drive from Prague to Budapest, do I need to buy the highway ticket at the gas station close to Hungary? The staff at the rental center told me that Hungary does not give highway ticket stickers. So what are the documents given? Do I need to carry them while driving? Thank you ? Austria Q&A
Please ask everyone, when I see someone's travel notes mentioning that in January, overnight parking in Norway requires electricity to protect the car and start the next day. What kind of device is this? Will the car rental company provide it? If not, will the car not start the next day if parked outdoors ? Norway Q&A
Guys, how to handle traffic violations in the United States? Can I check and pay by myself? It is said that the car rental company will charge a lot of money for proxy payment... In Boston, there is a sign indicating that the red light cannot turn, but I turned by accident... In New York, I found that it was one way after driving into the alley and went back... I rented a car from Hertz.. ? United States Q&A
Who knows how to pay the toll for the 520 floating bridge in Seattle? We only found out that there was a toll when we drove on the 520 floating bridge yesterday. There are two ways to pay: one is to use the Good to Go electronic toll system, and the other is to mail in a bill and pay a fee. We didn't have the Good to Go system, so we drove through the mail-in toll lane. Now we don't know how to pay? Because it's a rental car ? United States Q&A
Arrive in Amsterdam in September, want to rent a car that can accommodate 5 pieces of luggage, which series or grade is better to rent? There are 5 people and 5 suitcases on this trip, which car can accommodate them, do you have any recommendations? I want to rent Sixt's, which grade in it can meet the requirements, after looking at it, the largest is 3 suitcases, or is there a car rental company with more such situations, can you recommend it to me ? Netherlands Q&A
On the highway EP-2 from Barcelona to Zaragoza. Got punctured tyre at the rest stop and then continued on the highway. Someone in a yellow vest pretending to be a police officer helped us. Drove us to the side of the road and then robbed all our backpacks, big loss. Called the police, they said not to rest at that section's rest area, bad guys are watching. If you get a flat tyre, lock your car doors, call the police, wait for the rental car company to rescue you. This happened on January 29, 2020, hope more drivers see this and be careful to avoid it. If possible, don't drive. Flying is safer on that route ? Spain Q&A
Whether to fill up the gas tank when returning the car depends on the terms and conditions. Eroucar's new service does not require customers to deliberately refuel, as they will refuel without charging a processing fee and deduct the cost from the prepaid amount. I returned the car with a full tank, and the staff inspected the car on the spot and confirmed the signature on the mobile app. About a week later, I received a refund of 300 euros from the prepaid amount. On the other hand, another car rental company, Hertz, charges a pre-authorization of 75 euros and deducts the cost if the gas tank is not full, so the staff advised us to use up the gas as much as possible. Of course, we returned the car with a full tank, but the prepaid amount has not been refunded yet ? Germany Q&A