If you haven't picked up the car yet, you can cancel it. If you booked with Avis at Rome Fiumicino, hurry up and cancel. They don't have the car model you booked, their service attitude is poor, and they automatically add insurance through 'upgrading the car model' without your consent. When I went to pick up the car on the 10th, I had to wait for at least two hours, at least! They can give you all the annoying things you can think of when renting a car. The most annoying thing is that I booked an Audi A3, but they claimed to upgrade me and gave me a two-door Fiat 500c instead! How can anyone travel with two large suitcases in a two-door car? Before I got the car, they kept saying it's similar to an Audi and definitely enough. After waiting for two hours, I finally got the car. Do I have to return it and wait for another two hours ? Italy Q&A
Service attitude: good or bad ? Netherlands Q&A