Norway, got scammed today. Renting a car in Bergen from Europcar. Bought their Europcar0 deductible, but the branch told us that it's 2000 deductible. Don't know how to handle this yet ? Norway Q&A
How can you take photos of every inch of the car with your phone? I estimate that some unscrupulous car dealers are taking advantage of the fact that you have not bought comprehensive insurance to extort money, especially in Europe, where many car dealerships employ staff from the Middle East and Africa who are particularly bad ? Germany Q&A
Renting a car in New Zealand, scratched the wire of the farm fence, only basic insurance, with a deductible of 3500 yuan. A deposit of 5000 yuan was deducted, and I wonder if the car rental company will misuse it ? New Zealand Q&A
No insurance. If there is damage to the car, will it be deducted when returning the car? I didn't quite understand when I returned the car just now, and they didn't ask me to swipe my card again. Will it be automatically deducted from my credit card after I return to China ? United Kingdom Q&A
The service staff took a lot of pictures when I picked up the car. I thought they were professional, so I didn't take any pictures (besides, I thought that since I had full insurance, there wouldn't be any problems if an accident happened). Today, when I returned the car, a different lady looked at it very carefully and found a little damage to the paint. She didn't compare it to the pictures when I picked up the car. She just emphasized that I didn't need to make any payments, but asked me to sign. I wondered if the insurance company was playing some kind of trick ? New Zealand Q&A
My car rental order was for basic insurance, but after returning the car, the rental fee was almost three times the order amount. When I asked the customer service, they said the extra was insurance (insurance added by the car rental company on their own). Has anyone encountered this situation before? How was it finally resolved ? Italy Q&A
Could it be a communication issue? When we picked up the car at Heathrow, they also said we didn't have comprehensive insurance and tire insurance. We showed them the contract for comprehensive insurance purchased in China, so they didn't try to sell us anything, and they even upgraded the car for us, giving us a diesel car. We specifically asked if there were any additional fees, confirmed that there were none, and then picked up the car and left ? United Kingdom Q&A
I'd like to ask, the pick-up time of the car I rent is 19:00 on April 12th in Kastamonu, and the return time is 19:00 on April 14th in Kastamonu. I bought full insurance, but the insurance coverage period is from midnight of April 13th to midnight of April 15th. Is there a problem with this? Will the car rental company say the insurance is not compliant and force me to buy insurance again ? Turkey Q&A
Dear friends, I would like to ask, when I picked up the car in Barcelona, the rental company charged me 59 euros and I'm not sure what it is for. I have purchased full insurance. Can you please tell me what the charge on the receipt is for? Is it for fuel? (Isn't fuel usually charged for a full tank and returned with a full tank?) ? Spain Q&A
My car was scratched and when I returned it, I saw on the receipt that it said "no damage". I bought AXA's Super Supplementary Comprehensive Insurance, isn't it supposed to be that I have to pay first and then find the insurance company for reimbursement? How come today the Europcar person just let me go? When I left, they didn't give me any receipts either. My deposit is still there, I don't know when it will be refunded ? France Q&A
Going on vacation to the United States for a Road trip, the pick-up point is Las Vegas. I heard that the service staff will sell some things when picking up the car. Does anyone have any experience ? United States Q&A
Hi, I looked at it and it takes three or four hours to go from Ephesus to Pamukkale, and it takes three or four hours to go from Pamukkale to Fethiye, so some places along the coast have to be abandoned. If you drive along the coast to Antalya, it's probably about four hours to go inland from Antalya to Pamukkale, and it's about three hours to go from Pamukkale to Izmir Airport. The time is not wasted. And it's much cheaper not to return the car to a different location. So I have this plan. I hope everyone can give me some advice. There's also the issue of insurance. What kind of insurance did you buy? I don't know which one to buy now. It's so hard ? Turkey Q&A
I saw that it was written on my order that no deposit was required due to super privileges, and no credit card guarantee was required. After the inspection, I left directly without any additional charges. I printed the paper order, and after he looked at it, he didn't ask for it. I copied the translation of the international driver's license. He didn't try to sell me any insurance. I needed to confirm with him on the spot which express box it was ? Turkey Q&A
The woman at the counter when I picked up the car this morning first asked about insurance. I said I had already bought it, and it was bought at SIXT, with a deductible of 0 euros. Then she printed out a slip and asked me to swipe my card. In total, it was 650 euros. I said the full amount was prepaid when I booked the car, so why did it cost so much? But she didn't say anything and kept urging me to sign. I wonder if I've been trapped ? Germany Q&A
So suggest people rent cars with credit cards and make sure your credit cards have rental car insurance. My card has it, so I don't have to buy any collision insurance. After getting home, I just fill out an online claim form, upload all the photos, documents, and credit card records when I rented the car, etc. Two weeks later, I received an email saying the claim was approved, and all the windshield fees that the rental car company deducted from me were returned to me. They asked me how I wanted them to send the money to me ? New Zealand Q&A