I rented a Mercedes-Benz E-Class for my trip. Before picking up the car, I didn't know if it was an E200 or E220, petrol or diesel. But I did my homework beforehand, and if it was an E220, then it would be the diesel version. It turned out to be an E200, and I was a bit disappointed, as the horsepower would be lower, but there was nothing I could do about it. I checked the car and found that the latch in the bottom of the trunk was broken, causing the luggage cover inside to not close properly. I told the staff at the pick-up location that this needed to be fixed, or else I would request a different car. They said that there was only this E200 available at the moment, and asked if I would accept a different model. I said that I was used to driving a Mercedes-Benz and didn't consider other options. They quickly brought over an E220d and asked if I wanted it. Do I even need to answer that ?
Germany Q&A
Regarding the prepayment of fuel issue, I want to give a hint to the friends who will rent a car later. I just saw a car friend above who said something not quite right. When we paid the prepayment for fuel, we were told to pick up the car with a full tank and return it with a full tank. However, when we returned the car, we were informed that because we returned it with a full tank, the deposit would be refunded. But in reality, it did not happen. We sent an email to the car rental company Sixt to confirm this, and the reply was that after prepaying the fuel fee, it is not necessary to return the car with a full tank, and returning it with a full tank will not result in a deposit refund. (It's just a way for them to keep your money in the end.) As long as you have signed the contract, they will insist on it. (Regarding what the car friend above said, to put it bluntly, it's just a matter of not being good at English. I really want to roll my eyes at this. ️ They are lumping everyone's different situations together.) ?
United Kingdom Q&A