I hit a tree when I was driving in Australia during a sharp turn. The police said I was driving carelessly, but they wouldn't give me a ticket. The car rental company said I was driving illegally and wouldn't cover the damages. Is there anything I can do ? Australia Q&A
Can you please clarify what you mean by "electronic toll collection device"? In general, if a car rental company in Australia requires you to have one, you can try negotiating with them to see if there are any alternatives or if they can waive the requirement ? Australia Q&A
I checked my bank app today and the transaction mode was "Consumption" for 500 euros. I asked the car rental company repeatedly and confirmed that it was a deposit. I find it strange because the transaction mode should be "Pre-Authorization", right ? Austria Q&A
Can you tell me how much deposit the car rental company usually charges us? I saw on the pick-up slip that it was written as 170 NZD, and I've also heard that it can be as much as 3000 NZD ? New Zealand Q&A
We have booked a 7-seater Toyota SUV because we are 6 people, but we are afraid that the car rental company will say they don't have it and give us a 5-seater. What should we do if we encounter such a situation ? Australia Q&A
Do you have experience renting a Volkswagen Caravelle 9-seater MPV? Is the seating arrangement 2+2+2+3? We are 8 people with 6 20-inch suitcases. Will it fit? How much is the deposit charged by the car rental company? Thank you ? Germany Q&A
Not sure which countries you've been to. There are many companies that cannot go to Bosnia and Herzegovina and Serbia, but the car rental company I rented from can. You can see a blue GM logo in the top right corner ? Saudi Arabia Q&A
Hello everyone, I'm picking up and changing cars at Vienna airport, and passing through Austria, Hungary, Slovenia, Germany, and the Czech Republic on the way. How do I buy highway tickets? Will the car rental company provide them within the Austrian borders ? Austria Q&A
After the successful return of the vehicle, how many days will the deposit be refunded, if there are no accidents?If there are no traffic violations or scratches, how many days will it take for the car rental company to refund the deposit that has been charged ? United Kingdom Q&A
Can anyone tell me if Enterprise doesn't provide a receipt after swiping the card? Today when I picked up the car, I swiped 720 pounds for the rental fee and deposit, but they didn't give me any receipt. Later, I saw the transaction reminder showing a deduction of 720 pounds with transaction type as consumption, which made me a bit uneasy. Would the car rental company deduct the deposit directly as a deduction ? United Kingdom Q&A
Avis returned the car at night, not overdue, the car was in good condition, and returned with a full tank of gas. The next day, I was fined over 200 euros, and on the fourth day, I was fined over 20 euros. I only paid a deposit of 180 euros, and I feel like the car rental company can just charge my credit card as they please. Has anyone else experienced this ? Italy Q&A
Dear car friend, I have a question. Do I need to pay a transit fee when I rent a car from Madrid, Spain to Lisbon, Portugal, and then to Seville, Spain? If so, how much is the transit fee? Also, I heard that the Portuguese highway 'Via Verde' has a toll collection system that requires renting an electronic device. Can the car rental company in Madrid, Spain provide this device ? Portugal Q&A
Driving in Germany by car in July. This week, I received a notice of violation from Europcar, saying that there was a violation in Stuttgart and 30 euros would be deducted from my credit card. Have any of you friends encountered similar situations? How should I deal with it? Just wait for him to deduct it? Is this amount a fine or a service fee from the car rental company? I ask for everyone's advice ? Germany Q&A
Excuse me, does "fuel service option" mean that the car rental company charges for refueling when the car is not full when returned? If you don't sign up for it, do you have to fill it up? In addition, when going to the airport from downtown Toronto, do you have to refuel near the airport? If you fill it up in Toronto and drive it over, won't it be empty again ? Canada Q&A
Can anyone who has returned the car in Florence city tell me? The address is Via Borgo Ognissanti 137/R Florence, IT 50123. I'm worried about entering ZTL, but the return point is actually within the ZTL. I asked the car rental company but they didn't reply. Even if I set Google Maps to avoid tolls, it's still not working and I will definitely enter the restricted area. It's really worrying ? Italy Q&A