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How was everyone's experience picking up their car? Were the cars downgraded by the car dealership? There are many negative reviews saying that the cars were downgraded, that they were forced to buy additional insurance, and that they had to wait in line for several hours to pick up their cars ?

United States FAQ

3 Answers

QEEQ User

The same level car in the car dealership refers to the car of the same size. We will rent one for you for over 200, and after completing the procedures, you can go to the parking lot and find one yourself.

QEEQ User

Go see the car, I rented a Herz car in Los Angeles, it didn't feel good, the budget car rented in Bozeman felt better

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Usually when picking up a car abroad, it's not the one that was booked, but it will be adjusted to a car of the same level. If there is no car of the same level, it will be upgraded and not downgraded.

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I have heard many friends who have gone on Road trips in San Francisco and Los Angeles say that their cars were broken into and their luggage was stolen. In such a situation, should we first report to the police and then go to the car rental company to change the car? Is the car replacement free of charge? Does the theft and robbery insurance included when renting a car cover the loss, or do we need to purchase separate glass and tire insurance? We have driven in foreign countries many times before, but this is our first time in the United States, and we have never encountered a situation where our car was broken into. We are not sure how to handle it if it happens ? United States Q&A

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