My order selected to pick up the car at Lyon Railway Station, but the order is for picking up at Charles de Gaulle Airport. However, the address is still Lyon Railway Station, which is strange ?

France FAQ

6 Answers

User avatar
QEEQ User

Customer service replied that it's a bug.

User avatar
QEEQ User

I also have this problem Today I also found the customer service and did not solve it!

User avatar
Eastern Sea

Cancel the order and rebook.

User avatar
QEEQ User

What can we do then?

User avatar
Eastern Sea

Why not cancel the order directly?

User avatar
QEEQ User

No need to worry, the rental company's system shows no issues.

Related Questions

Is there an Alamo car rental near Gare de Lyon in Paris? I rented a car from Alamo at Terminal 2 of Charles de Gaulle Airport, can I change to pick up the car at a car rental near Lyon train station ? France Q&A

3 Answers car rental agencyreturn the carpick up the carcharles de gaulle airportalamo

We arrived in Paris on the 13th and stayed for 6 days, then drove to Fontainebleau, Lyon, Nice, Monaco, Genoa, Florence, and arrived in Rome yesterday. We were on edge the whole way... First of all, the temperature here is not hot. The wind is quite cold. We have to wear down jackets and woolen hats to keep warm. It is not recommended to drive in the city of Paris. It is difficult to find parking spaces on the road surface. The entrances and exits of underground parking lots are too narrow and difficult to find. Navigation mainly relies on the map built into the Apple phone, which is actually a collaboration with Tom Tom and is very accurate. The maps we downloaded at home are not very reliable, including Google Maps. We were misled several times, even guided to a snow-covered mountain road at night. Maybe it's because we didn't enter the address accurately. Remember to enter the postal code of the region. Google Play needs to be installed to have offline maps, so you must have wireless WiFi. The high-speed rail here is very fast. France is 130 and Italy is 110. I think this is the lowest speed. There will always be cars following me to drive. After all, the car company gave me a top-of-the-line Mercedes-Benz E200 station wagon, black German license plate, which is too eye-catching. This caused me to park in the underground garage and dare not park on the road, for fear that my car windows would be broken and my bag would be stolen. All overtaking must be done from the left side, and then the left lane must be given up. It is forbidden to occupy the left lane for a long time. Right-hand overtaking is strictly prohibited, which is very dangerous! Highways need to prepare some 50, 20, 10, 5, 2, 1, and 0.5 euro banknotes and coins in advance. Do not enter the electronic payment channel by mistake. France and Italy have many dark tunnels that are relatively narrow. Overtaking and turning do not slow down. It feels like you're driving a race car, so small cars are popular here. Their control performance is good. Remember not to rent big cars! My Mercedes-Benz is too long, and the city control is really a bit difficult. Those streets, tunnels, and parking lot passages are really narrow! Bring fewer luggage when you go out ? France Q&A

6 Answers car rental agencymapoffline mapofflinenavigation

Friends renting from Hertz at Charles de Gaulle Airport should be aware of their consumption trap. The staff will always quote prices in euros and the credit card pre-authorization will also be in euros. As you are in Europe, you naturally assume that the expenses are in euros. However, you will find that you have been charged in dollars on the actual bill, and the exchange rate is relatively unreasonable. If you carefully look at the Hertz invoice, it does mention that you can pay in US dollars, but no one will ask you if you want to choose US dollars because the pre-authorization has already been opened, and there is no need to swipe your credit card again when changing the car. They will directly charge you in US dollars, and their exchange rate may result in overcharging you. I was overcharged more than 300 RMB for one transaction ? France Q&A

1 Answer pre-authorizationinvoicecredit cardbillcharles de gaulle airport

Recently Answered Questions

We arrived in Paris on the 13th and stayed for 6 days, then drove to Fontainebleau, Lyon, Nice, Monaco, Genoa, Florence, and arrived in Rome yesterday. We were on edge the whole way... First of all, the temperature here is not hot. The wind is quite cold. We have to wear down jackets and woolen hats to keep warm. It is not recommended to drive in the city of Paris. It is difficult to find parking spaces on the road surface. The entrances and exits of underground parking lots are too narrow and difficult to find. Navigation mainly relies on the map built into the Apple phone, which is actually a collaboration with Tom Tom and is very accurate. The maps we downloaded at home are not very reliable, including Google Maps. We were misled several times, even guided to a snow-covered mountain road at night. Maybe it's because we didn't enter the address accurately. Remember to enter the postal code of the region. Google Play needs to be installed to have offline maps, so you must have wireless WiFi. The high-speed rail here is very fast. France is 130 and Italy is 110. I think this is the lowest speed. There will always be cars following me to drive. After all, the car company gave me a top-of-the-line Mercedes-Benz E200 station wagon, black German license plate, which is too eye-catching. This caused me to park in the underground garage and dare not park on the road, for fear that my car windows would be broken and my bag would be stolen. All overtaking must be done from the left side, and then the left lane must be given up. It is forbidden to occupy the left lane for a long time. Right-hand overtaking is strictly prohibited, which is very dangerous! Highways need to prepare some 50, 20, 10, 5, 2, 1, and 0.5 euro banknotes and coins in advance. Do not enter the electronic payment channel by mistake. France and Italy have many dark tunnels that are relatively narrow. Overtaking and turning do not slow down. It feels like you're driving a race car, so small cars are popular here. Their control performance is good. Remember not to rent big cars! My Mercedes-Benz is too long, and the city control is really a bit difficult. Those streets, tunnels, and parking lot passages are really narrow! Bring fewer luggage when you go out ? France Q&A

6 Answers car rental agencymapoffline mapofflinenavigation

By the way, everyone, on the expressway, if a flashing light on the right side flashes, does it mean that you have been caught for speeding violations? If so, about how much is the fine? Is there a way to solve it ? France Q&A

1 Answer traffic fineviolationspeedinghigh speed

Have any of you encountered any fines for violations? I feel like I've exceeded the speed limit a few times, do you know if I've been caught ? France Q&A

1 Answer violationdeduct feespeeding

Okay, thank you. I have a Visa international credit card. I wonder if gas stations can accept it ? France Q&A

4 Answers visainternational credit cardcredit cardgo for it!oil

Excuse me, can you refuel in France without a chip on your Visa credit card? Do you know ? France Q&A

5 Answers visacredit cardself-service refuelinggo for it!oil

Können wir ein Auto in Frankreich mit einer französischen Visa-Karte buchen? Muss es eine Kreditkarte sein ? France Q&A

1 Answer pick upvisacredit cardfrance

I rented a car from France's InterRent in June and was fined 35 euros for speeding. The pre-authorization should have expired a long time ago, but the rental company recently deducted two fines of 35 euros. I asked the rental company, but they haven't replied yet. How should we protect our rights ? France Q&A

1 Answer traffic finepre-authorizationviolationspeedingcar rental company

I got a ticket for illegal parking in Aix-en-Provence, France three days ago. How can I pay the fine ? France Q&A

4 Answers traffic ticketsparkingpaymentfrance

Where is the specific navigation address for renting skiing tools and purchasing tickets ? France Q&A

1 Answer navigationaddressticketskiing

May I ask if the 300 euros charged on the first day of picking up the car will be refunded? He said it will be refunded if nothing happens, but from your chat content, it feels like it's up in the air! Also, for another order, 90 euros of prepayment for fuel was charged first, and this was refunded, but 1200 euros were frozen, saying it will be refunded if there are no violations. It will take 30-60 days. Will this really be refunded ? France Q&A

1 Answer pick upcar rental agencyfreezeviolationgo for it!