I suddenly found a scratch on the back of my car, which should not have been caused by myself. I didn't notice it when I picked up the car. What should I do now ? Australia Q&A
I arrived in Bangkok at midnight, picked up the car, and didn't know how driving at night would be different from driving in China. What impact would it have ? Thailand Q&A
We picked up the car at Geneva airport today, but we couldn't find anywhere in the city to stop and buy an annual highway pass. We're going to Interlaken tomorrow. What should we do ? Switzerland Q&A
I didn't mention that I was going to Austria and the Czech Republic when I picked up the car yesterday. He gave me a Volkswagen Scirocco coupe. Can I cross the border ? Germany Q&A
Excuse me, when picking up a car at a store, do I need to enter a password for the pre-authorization of the deposit credit card? Thailand is prone to credit card theft, so I'm a bit afraid ? Thailand Q&A
It seems that when renting a BMW 3 Series online, you may not get it when picking it up. You may get a car of the same level. Moreover, you can't drive German cars because of Czech ? Germany Q&A
The service staff took a lot of pictures when I picked up the car. I thought they were professional, so I didn't take any pictures (besides, I thought that since I had full insurance, there wouldn't be any problems if an accident happened). Today, when I returned the car, a different lady looked at it very carefully and found a little damage to the paint. She didn't compare it to the pictures when I picked up the car. She just emphasized that I didn't need to make any payments, but asked me to sign. I wondered if the insurance company was playing some kind of trick ? New Zealand Q&A
May I ask if the 300 euros charged on the first day of picking up the car will be refunded? He said it will be refunded if nothing happens, but from your chat content, it feels like it's up in the air! Also, for another order, 90 euros of prepayment for fuel was charged first, and this was refunded, but 1200 euros were frozen, saying it will be refunded if there are no violations. It will take 30-60 days. Will this really be refunded ? France Q&A
I stayed for one night, drove into the parking lot, and the attendant appeared for the fee. When I picked up the car, the attendant was also there. My luggage is at that hotel, and it's hard to say if there's anyone watching overnight. The parking lot doesn't have a fence or a guard booth, but it still looks safe. After all, there are few outsiders in the small city, mostly tourists. If the luggage is left in the car overnight, don't open the trunk after parking, just cover it up so it's not visible from the outside ? Spain Q&A
Can you please tell me if, in addition to the chip card, a translation of the driver's license from the company is required when picking up the car in Europe? If not, can it be made at the company counter on the spot? Thank you ? United Kingdom Q&A
Some people are willing to save tens of yuan a day, carefully checking scratches when picking up and returning the car, and paying first and then claiming compensation when an accident occurs. Some people are willing to spend money to save trouble, leaving the keys and walking away after returning the car. It's just a matter of personal habit ? Germany Q&A
Hello, is there anyone who is picking up a car on January 16th (early morning of January 17th) at Don Mueang Airport? We would like to go to a downtown hotel (2 people) and are willing to pay! We won't need the car until January 19th ? Thailand Q&A
When I picked up the car at Zurich airport, I paid over 1000 francs as a deposit. After I returned to my country, I found out that only over 100 francs were refunded to me. Where can I find out the details ? Switzerland Q&A
When I picked up the car, the gas tank was not full, and the staff asked me to take a photo. They said that when I return the car in a different location, I should fill the tank to the same level as shown in the photo. Is this acceptable ? United States Q&A
Zhang Zhenjun, the company I rent a car from is the same as yours. I paid 100 euros when picking up the car, but 697 RMB has been deducted when I placed the order domestically. I really don't understand what it means ? Spain Q&A