The service staff took a lot of pictures when I picked up the car. I thought they were professional, so I didn't take any pictures (besides, I thought that since I had full insurance, there wouldn't be any problems if an accident happened). Today, when I returned the car, a different lady looked at it very carefully and found a little damage to the paint. She didn't compare it to the pictures when I picked up the car. She just emphasized that I didn't need to make any payments, but asked me to sign. I wondered if the insurance company was playing some kind of trick ? New Zealand Q&A
Okay, I rented from Sixt at Heathrow once. In contrast, Europcar charged me arbitrarily. I bought an intermediate insurance, and I wouldn't have to pay if the repair cost was less than 300 pounds if I crashed. However, I found that the left rear lampshade was damaged when I returned the car, but the lamp was still intact. They deducted nearly 400 pounds from me afterwards. Would it cost nearly 700 pounds to replace a new lampshade? Nonsense ? United Kingdom Q&A
I wonder if everyone has encountered this situation. We rented a car in Madrid yesterday and the staff asked us to buy scratch insurance, saying that if there is a problem, we have to pay 1650 euros. When renting a car, the app mentioned not to easily buy the packages they recommend, so we refused to buy. But this morning, we found that the car was scratched terribly. ? Spain Q&A
I'm still working hard to get back the cost of a tank of gas. On the way back from the South Island to Auckland, I took half a day to go to Muriwai Beach and spent half a day looking for a rental car company near the airport. I found a Corolla for 480 yuan with full insurance. When I picked up the car, the salesperson tried to sell me an additional 27 New Zealand dollars of insurance, but I ignored her. When I looked inside the car, the fuel tank only had enough fuel to run 121 kilometers. I told her about it, and she said it was no problem as long as I returned the car with an empty fuel tank. Since the pickup and return process had gone smoothly before, I didn't think much of it. When I returned the car the next morning, there was still enough fuel in the tank to run for more than 130 kilometers. But as soon as I arrived at the airport, I received information that I had been charged 134.11 New Zealand dollars, and when I asked, it turned out to be for fuel. Can you imagine where the credibility comes from ? New Zealand Q&A
So suggest people rent cars with credit cards and make sure your credit cards have rental car insurance. My card has it, so I don't have to buy any collision insurance. After getting home, I just fill out an online claim form, upload all the photos, documents, and credit card records when I rented the car, etc. Two weeks later, I received an email saying the claim was approved, and all the windshield fees that the rental car company deducted from me were returned to me. They asked me how I wanted them to send the money to me ? New Zealand Q&A
Switzerland Road trip guide ? Switzerland Q&A