May I ask you a question? We took the expressway from Naples to Rome, which should be A1. We got on from the northern entrance of Naples, and the lane we took did not have a Telepass sign, nor did it have a horizontal bar blocking it. But when we pressed the button to take the card, no card came out. There was a long line of cars behind us, so we had to get on the expressway and go to Rome. As a result, we got a ticket, which should be a fine. The normal expressway fee from Naples to Rome should have been paid at the exit manned by staff. We still have to pay more than 60 euros at another place ourselves, because we don't think we took the wrong lane. So I wrote an email to Telepass's website to appeal, but more than 10 days have passed and we still haven't received a response. The ticket says we must pay within 15 days, otherwise there will be a fine. May I ask if you have encountered a similar situation and what should we do next? Thank you ?
Italy Q&A
We arrived in Paris on the 13th and stayed for 6 days, then drove to Fontainebleau, Lyon, Nice, Monaco, Genoa, Florence, and arrived in Rome yesterday. We were on edge the whole way... First of all, the temperature here is not hot. The wind is quite cold. We have to wear down jackets and woolen hats to keep warm. It is not recommended to drive in the city of Paris. It is difficult to find parking spaces on the road surface. The entrances and exits of underground parking lots are too narrow and difficult to find. Navigation mainly relies on the map built into the Apple phone, which is actually a collaboration with Tom Tom and is very accurate. The maps we downloaded at home are not very reliable, including Google Maps. We were misled several times, even guided to a snow-covered mountain road at night. Maybe it's because we didn't enter the address accurately. Remember to enter the postal code of the region. Google Play needs to be installed to have offline maps, so you must have wireless WiFi. The high-speed rail here is very fast. France is 130 and Italy is 110. I think this is the lowest speed. There will always be cars following me to drive. After all, the car company gave me a top-of-the-line Mercedes-Benz E200 station wagon, black German license plate, which is too eye-catching. This caused me to park in the underground garage and dare not park on the road, for fear that my car windows would be broken and my bag would be stolen. All overtaking must be done from the left side, and then the left lane must be given up. It is forbidden to occupy the left lane for a long time. Right-hand overtaking is strictly prohibited, which is very dangerous! Highways need to prepare some 50, 20, 10, 5, 2, 1, and 0.5 euro banknotes and coins in advance. Do not enter the electronic payment channel by mistake. France and Italy have many dark tunnels that are relatively narrow. Overtaking and turning do not slow down. It feels like you're driving a race car, so small cars are popular here. Their control performance is good. Remember not to rent big cars! My Mercedes-Benz is too long, and the city control is really a bit difficult. Those streets, tunnels, and parking lot passages are really narrow! Bring fewer luggage when you go out ?
France Q&A
Return and inspection of the car
1. Prepare the checklist provided by the rental company before
2. Rental agreement, insurance documents, deposit receipt
3. Wash the car before returning it, both interior and exterior. Otherwise, you may be fined up to 500 Swiss francs for car washing (e.g. in Switzerland)
4. All photos taken when picking up the car
5. Return the car with a full tank of gas. Otherwise, you may be charged for refueling, which can be expensive
6. Take a photo of the fuel gauge
7. Take photos of any potential scratches to avoid being overcharged
8. When the car is inspected, make sure to check what is written and any associated fees. If there are any objections, resolve them before signing. This can be a stressful time, especially if you are in a rush to catch a flight, and you may overlook certain issues. It can be difficult to resolve them once you have returned home
9. The deposit refund will depend on the rental company checking for any violations, parking tickets, or toll charges. It may take 1-2 months to receive the deposit refund, and there will be no notification. The charges will be automatically deducted
Additional information: Some gas stations offer automatic and manual car wash services. Both require self-operation.
Automatic car wash: Drive in, the brushes will automatically clean and dry the car. The cost varies from 10-29 Swiss francs, depending on the size of the car. Advantages: Quick, approximately 10-20 minutes. Disadvantages: Expensive, and the car may not be thoroughly cleaned. Vacuuming requires coins, approximately 1 franc for 10 minutes
Manual car wash: Advantages: Cheaper, more thorough cleaning, and can help identify any issues. Disadvantages: Tiring, limited time with the car wash hose, need to purchase car wash detergent. Indoor vacuuming requires renting a vacuum for approximately 1 franc for 10 minutes ?
Switzerland Q&A