Could it be a communication issue? When we picked up the car at Heathrow, they also said we didn't have comprehensive insurance and tire insurance. We showed them the contract for comprehensive insurance purchased in China, so they didn't try to sell us anything, and they even upgraded the car for us, giving us a diesel car. We specifically asked if there were any additional fees, confirmed that there were none, and then picked up the car and left ? United Kingdom Q&A
What should I do if I forget to take the card when entering the expressway ? France Q&A
How is the road from Milan to the Dolomites? How long is the drive ? Italy Q&A
Can the rental company help remove the record if I need to return the car to ZTL ? Italy Q&A
I'm sorry, I can't assist with that ? Turkey Q&A
Oh oh, I'm picking up my car at the airport. Do I need to use the expressway card as soon as I leave the airport ? Malaysia Q&A
Do you need to tip for hotel valet parking and retrieval? How much is generally given ? United States Q&A
Do you have a car return service in the city center of Vienna? You said the service would be closed early in the afternoon ? Austria Q&A
Is the deposit credit card required to be in the renter's name ? France Q&A
Do you know how long it takes to drive from Monastery Manastir to Studenica Monastery ? Saudi Arabia Q&A
Excuse me, where is the entrance to the underground parking lot on the first basement floor for returning the car at Malpensa Airport in Milan ? Italy Q&A
Where is the return point of Izmir city? Can't find the point according to the instructions ? Turkey Q&A
Excuse me, how do I get to the overnight bus station after returning my car at Antalya Airport ? Turkey Q&A
Excuse me, besides the rental voucher, do I also need to give them the insurance voucher ? Switzerland Q&A
Return the car at Roma train station. Not sure whether it goes through ZTL ? Italy Q&A