Could it be a communication issue? When we picked up the car at Heathrow, they also said we didn't have comprehensive insurance and tire insurance. We showed them the contract for comprehensive insurance purchased in China, so they didn't try to sell us anything, and they even upgraded the car for us, giving us a diesel car. We specifically asked if there were any additional fees, confirmed that there were none, and then picked up the car and left ? United Kingdom Q&A
Each type of car specifies how many people can sit, and insurance is also calculated based on the legally seated number of people ? United Kingdom Q&A
What should I do if I have comprehensive insurance and get a scratch? Should I return the car directly or contact the garage at that time ? Thailand Q&A
Will I be charged when I return the car with scratches on the surface even if I have purchased comprehensive insurance ? Thailand Q&A
Do I still need to be charged extra fees when picking up at the airport if I have purchased full insurance ? Canada Q&A
Can anyone tell me how much it would cost to buy comprehensive insurance on the spot at a car rental agency in Australia? I am choosing Europcar ? Australia Q&A
Will there be any extra charge for the portion of the insurance deductible if the car is in good condition when returned ? New Zealand Q&A
This is too deceptive, right? You have to pay the daily rental fee when the car is damaged? Did you buy comprehensive insurance ? United States Q&A
Do we still need to call the rental company to report it if we buy full insurance, or can we just return the car directly ? Italy Q&A
What kind of overseas travel insurance did you buy? Ping An and AIA are very different. Have you done any research ? New Zealand Q&A
How's the flash rental service? I'm mainly concerned whether the full insurance really covers all accidents and whether the claim is convenient ? New Zealand Q&A
Excuse me, if there is a slight scratch on the body of the car, will the full insurance of Shanzhu be compensated ? Thailand Q&A
Excuse me, does the entire insurance claim require me to first use my card, and then the car dealership provides the materials to apply for the claim ? Australia Q&A
Can you please tell me how much it would cost to purchase sand and stone insurance when picking up the car from the dealership ? Iceland Q&A
Excuse me, when I picked up the car after ordering online and buying full insurance, I was charged 240 NZD. Do you know what the fee is for ? New Zealand Q&A