May I ask you a question? We took the expressway from Naples to Rome, which should be A1. We got on from the northern entrance of Naples, and the lane we took did not have a Telepass sign, nor did it have a horizontal bar blocking it. But when we pressed the button to take the card, no card came out. There was a long line of cars behind us, so we had to get on the expressway and go to Rome. As a result, we got a ticket, which should be a fine. The normal expressway fee from Naples to Rome should have been paid at the exit manned by staff. We still have to pay more than 60 euros at another place ourselves, because we don't think we took the wrong lane. So I wrote an email to Telepass's website to appeal, but more than 10 days have passed and we still haven't received a response. The ticket says we must pay within 15 days, otherwise there will be a fine. May I ask if you have encountered a similar situation and what should we do next? Thank you ?
Italy Q&A
Encountered a frustrating situation again, in the parking lot of San Gimignano, took the card to park, when I came out and inserted the card for payment, but it didn't show anything, couldn't calculate the fee, I was so anxious and frustrated, couldn't figure it out after half a day of trying, had to reverse the car back to the parking space, and then went to ask a foreigner for help. Later, I realized that I had inserted the card in the wrong direction, and I didn't know if it was upside down or front and back reversed ?
Italy Q&A