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  • Travel Guides > United Kingdom Travel Guides > FAQ

    Why is Hertz so deceptive? I booked a A3 car at Edinburgh airport of Europcar, but they gave me a Volvo XC70 station wagon. The space is super large ?

    • Edinburgh airport
    • Hertz
    • Space
    • Edinburgh
    • Airport
    United Kingdom FAQ

    1 Answer

    User avatar
    QEEQ User

    I also rent the car A3, I hope they can upgrade it for me.

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    Yesterday when renting a car at Sixt Heathrow, we originally booked a Skoda Superb Estate. When renting the car, the waiter said the car was too small and tried to upgrade us to a BMW. I refused. The car looked very good and the boot was big enough to fit all four of our suitcases. However, the car showed that the tyre pressure was not enough, so they gave us a Mercedes 220 instead. But the car screen showed that we had to add AdBlue when we drove more than 700 miles. The waiter said we didn't have to worry about it. After we started driving, the screen showed that we had to add oil the next time we refuelled. After driving for an hour, we arrived in Oxford and the car started to lose power. We couldn't even get it to go fast. We could only drive slowly. In this situation, is there something wrong with the car that we need to call for roadside assistance? Have any of you ever experienced this ? United Kingdom Q&A

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    This morning I went to the hotel to store my luggage. I stopped by the taxi parking line at the door to unload my luggage. The police came in less than two minutes. They gave me a ticket. I was standing next to the car at the time and couldn't even say I would leave right away. It's really unfortunate. I returned the car after storing the luggage. In the end, I lost a lot in the last few minutes. Could someone help me see how to pay the fine ? United Kingdom Q&A

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    I received a ticket today for occupying a bus lane. £130 payable within 14 days, £65 if paid immediately. £40 was charged to my credit card, is this the admin fee charged by the rental company? I pay the fine and they still charge me £40 ? United Kingdom Q&A

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    Alquiler en Londres: £300 de fianza al prestar el coche, se desbloqueará cuando el coche esté en perfecto estado. Recibo un mensaje de £35 de información de fianza de tarjeta de crédito. ¿Significa que hay infracciones? ¿A qué hora recibiré información detallada sobre las infracciones ? United Kingdom Q&A

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    Parked in York Park for two nights, paid more than 20 pounds when picking up the car, and then received a parking ticket of 100 pounds. The parking lot asked for payment again to pick up the car. Why did I get deducted again? Has anyone encountered this before ? United Kingdom Q&A

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    By the way, do you have any violations? I receive an invoice letter from Sixt every few days, which are all administration fees for speeding violations. It turns out that each item is charged 36 pounds in administration fees! However, I don't know how the fine was sent to the domestic address. I would like to remind everyone that the English address you leave when renting a car must be accurate! I am now worried to death about this ? United Kingdom Q&A

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    Will I be fined if I accidentally enter the prohibited area at Cambridge train station at night (only coaches can enter)? How can I check for violations? How much is the fine? How to pay ? United Kingdom Q&A

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    Can you tell me: I rented a car from AVIS in the UK and returned it on September 22nd. The 200-pound deposit has not been returned yet. Today I received a 30-dollar deduction, but because my credit card limit has been used up, the deduction was not successful. I don't know what the fee is. Will there be a problem if the deduction fails ? United Kingdom Q&A

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    Could I be fined for driving straight on a bus lane after picking up my car in London yesterday? Also, how do I find out if my car has been fined for any traffic violations ? United Kingdom Q&A

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    Could you please tell me if there are any car washes and gas stations near Heathrow Airport in London where I can return my rental car ? United Kingdom Q&A

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