It used to be smooth to pick up the car in advance no matter where, but this time at Hertz at Oslo Airport, I arrived more than an hour in advance and was told that the car had not arrived and I couldn't pick it up early. They asked me to pay extra to change the car or wait for an hour to complete the procedures. I ended up waiting for an hour. Ten days later, I had to go to Iceland and arrived three hours in advance. I was afraid of encountering the same situation, so I wanted the customer service and the car rental company to communicate the situation. The customer service asked me to cancel the order and place a new one, but I had to email the car rental company to explain the situation. However, I did not receive a reply from the car rental company in Iceland. Fortunately, picking up the car in advance in Iceland was not a problem, and I was upgraded to an SUV with 4-wheel drive for free. So, I have a good impression of Iceland this time, but a very bad impression of Hertz at Oslo Airport. They not only make things difficult and charge for miscellaneous items, but they have already charged me three times ?
2 Answers
QEEQ User
We are also Harzt, Trolheim. We arrived at the car rental about an hour early, and the young man at the car rental asked us if we wanted to pick up the car early. We asked if there would be an extra charge, and he said there wouldn't be if we returned the car early. When we checked the bill later, there was indeed no extra charge. In fact, this depends on the situation at the time. If there were no cars available and it wasn't yet your pick-up time, they would naturally make other requests. There's no need to be too upset about it.
QEEQ User
Did you rent directly from Hertz?