Did you not mention to the car rental agency about exchanging the car when you picked it up ?

Australia FAQ

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The car with broken glass should not be given to the customer, which affects driving safety. As for the mileage, there is no regulation, so it cannot be rented. In fact, I reminded everyone on this platform earlier to use your phone light to illuminate the car clearly, because the parking lot is very dark. Some dents and scratches must be recorded clearly and the other party must sign to confirm. Otherwise, your deposit will be frozen and deducted.

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