Today, I was charged 100 euros more for oil by Herzt. I argued with him for a long time, saying that you would not deduct the money when you returned it in full. But when I went back, the car was not parked there and it left. Have you ever encountered this ?

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The on-site action was just to freeze the bank's available credit. At the time, I rented a car for 608 euros, but the bank's text message showed "At X time, consumed 966 euros" (ICBC UnionPay Travel Card), which was later found to be a freeze. As shown in the Hertz receipt, there are 5 amounts in the bottom right corner, which are: estimated rental fee €614.90, maximum refueling price €107.18, service charge €36.60, and estimated total €758.68. The €966.00 is the frozen amount. In my case, if you return the car full of fuel, the maximum refueling price of 107.18 euros and service charge of 36.60 euros will not apply. The receipt shows estimated amounts. Refueling will depend on the final check of the fuel gauge at the time of return (it is recommended to keep the receipt for refueling the tank).

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About the case of being charged about 100 euros more when picking up the car, please pay attention to whether you have paid for a full tank of oil. We usually think that you should get the car with a full tank of oil and return it with a full tank of oil, but the counter is not happy unless they charge you a little extra, so they will not tell you and then charge you for a full tank of oil. If you have already paid this money, do not go to refuel when returning the car. The money will not be refunded. If you have not picked up the car yet, you can refuse and ask the counter to change the terms ? Italy Q&A

1 Answer return the carpick up the caroilgo for it!gas money

I just got home today. Let me share my experience of renting a car in Italy for your reference. I picked up the car on October 6th and returned it on the 28th, a total of 22 days. I rented from AVIS for a total of 374.6 euros. They tried to sell me insurance, but I refused and said I would take responsibility for any issues. They didn't force me to buy the insurance in the end. They pre-authorized 94.86 euros on my card as a deposit. I booked a BMW 3 series, but they gave me a BMW X1 with navigation. I had heard about people getting downgraded cars before, so I didn't expect much and didn't argue about getting the X1. When I picked up the car, there were noticeable scratches on the front and back. I asked the AVIS staff to record them before I drove off, and they used a yellow marker to mark them on the contract, then circled and signed them with a black pen. The gas tank was not full, and they marked it with a stamp. The car wasn't very clean when I picked it up. When I returned the car, I made sure it was relatively clean. I told the person who received the car that all the scratches were old and showed him the previous markings. I also said that I take good care of the car, and he said I was a good renter . He told me there were no issues and I could leave. I was still worried about any potential problems, so I took new photos of the car from all angles with the date displayed. It's only been a few days since I returned the car, so I don't know if there will be any issues ? Italy Q&A

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May I ask you a question? We took the expressway from Naples to Rome, which should be A1. We got on from the northern entrance of Naples, and the lane we took did not have a Telepass sign, nor did it have a horizontal bar blocking it. But when we pressed the button to take the card, no card came out. There was a long line of cars behind us, so we had to get on the expressway and go to Rome. As a result, we got a ticket, which should be a fine. The normal expressway fee from Naples to Rome should have been paid at the exit manned by staff. We still have to pay more than 60 euros at another place ourselves, because we don't think we took the wrong lane. So I wrote an email to Telepass's website to appeal, but more than 10 days have passed and we still haven't received a response. The ticket says we must pay within 15 days, otherwise there will be a fine. May I ask if you have encountered a similar situation and what should we do next? Thank you ? Italy Q&A

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