Travel Guides > Austria Travel Guides > FAQ

I booked a car model, but when I got to the store, there was no such car model available. What can I do? I don't know what to do ?

1 Answer

QEEQ User

If the reserved car model is not available, the car rental company will help you replace it with a similar model. If there are no similar models available, you will be upgraded to a higher car model group for free.

Related Questions

Excuse me, on my navigation from Bad Yishan to Vienna, it says there is a toll station. Will I have to pay toll when I get there? In addition, I forgot to ask about the gasoline model when I picked up the car. What should I do ? Austria Q&A

3 Answers pick up oil navigation gasoline toll booth

I didn't have time to pay the fine when I was abroad. What should I do? Will it be deducted from the deposit for renting a car ? Austria Q&A

1 Answer traffic fine rent a car

What do I need to put in the envelope given to me when I rent a car at Vienna Airport ? Austria Q&A

2 Answers vienna return the car vienna airport rent a car airport

Can I ask if anyone has rented a Golf in Austria? What is the approximate engine displacement and power? I am planning to drive on mountain roads, but the car rental options do not provide such detailed information. I asked the customer service, and they said it cannot be selected, which makes me a little worried. Thank you in advance for your help ? Austria Q&A

3 Answers car model highway power austria rent a car

I would like to ask everyone, I rent a car in Austria and will leave for Prague tomorrow. When I am close to Prague, can I buy the highway ticket at the convenience store of the gas station and stick it on the upper right corner of the windshield? Then when I drive from Prague to Budapest, do I need to buy the highway ticket at the gas station close to Hungary? The staff at the rental center told me that Hungary does not give highway ticket stickers. So what are the documents given? Do I need to carry them while driving? Thank you ? Austria Q&A

1 Answer go for it!oil gas station high-speed ticket service

What should I do if I have already rented a car and want to go to the Czech Republic ? Austria Q&A

2 Answers czech

Dear fellow car enthusiasts, I would like to ask for your advice. I have a 2-day trip to Switzerland and a 2-day trip to Austria. How should I purchase the highway tolls? Is it per day or per road? Should I buy them at the gas station convenience store before or after entry? What does the ticket look like? What if I need to enter and exit repeatedly? In addition, the rental car order does not have an additional driver. Is the insurance car, person, and trip-related? Do I need to buy insurance again when I pick up the car? Thank you in advance for the enlightenment of the senior ? Austria Q&A

2 Answers additional driver driver entry insurance go for it!

Car rental in Austria, can drive to the Czech and Hungary? What fees do I need to pay ? Austria Q&A

1 Answer payment austria czech hungary rent a car

Planning to self-drive in Austria at the end of September. Friends who have been there, what do I need to pay attention to when renting a car, parking, and driving ? Austria Q&A

2 Answers road trip parking austria rent a car

Last night at Vienna Airport, I just got the car from Hertz, and then on the way to the hotel, a left-turn red light was broken and never turned green. I noticed that the other lights had turned green many times, but the left-turn light remained red. Later, I saw that the other cars behind me changed lanes to go straight before turning left, so I had to make a tough decision to turn left because I was the first car. I don't know if I will be fined for running a red light? ? Austria Q&A

2 Answers violation vienna airport red light hertz hotel

sixt Vienna store is really a scam, as netizens said. Today, after the authorization was released, 110 euros were deducted without any email to tell me the reason. When I returned the car, I especially asked the staff if there was any problem, and they explicitly said there was no problem ? Austria Q&A

1 Answer sixt pre-authorization return the car vienna

Rent a car in Austria and drive to Germany and the Czech Republic. Do I need to buy a Czech expressway ticket? Don't I need to buy a German expressway ticket? Where can I buy it in the Czech Republic ? Austria Q&A

6 Answers high-speed ticket high speed austria czech germany

Original plan was to return the car on the 24th, now I want to extend the rental until the 27th, how can I go through the procedures online? Or do I have to go to the store to go through the procedures ? Austria Q&A

2 Answers procedure return the car store

Can you rent a car and drive in Belgium, France, Spain, Portugal, Italy, Austria, Germany and Denmark after entering the Netherlands with a 5-year multiple-entry Schengen visa from the Netherlands? What do I need to pay attention to ? Austria Q&A

1 Answer road trip entry austria belgium denmark

Recently Answered Questions

It's really annoying to return the car in Salzburg. On the afternoon we arrived, we happened to meet an Austrian holiday, and everyone was off work early. Then we tried all kinds of ways to return the car by ourselves. The next day, we received an email saying that the left rear hub was damaged, so we rushed to the return point. They said the car had already been rented out. Yesterday, we received an email saying that we had to pay 320 euros in compensation. It's really not worth it! Fortunately, the insurance can be compensated, so be sure to buy insurance, otherwise you don't know what will happen ? Austria Q&A

1 Answer self-service return return the car claim settlement insurance damage

Can the car rental company help me pay the fine for speeding in Austria? If not, do I have to go there in person to pay it ? Austria Q&A

1 Answer traffic fine violation 代缴 speeding car rental company

WTF, received a payment notification of 99 euros today after returning the car. Not sure if it's a traffic violation fine ? Austria Q&A

2 Answers traffic fine return the car violation

I'd like to ask how much euros everyone has exchanged in China. I'm going to play for 7 days, 2 days in Czech and 5 days in Austria. I've also booked the hotels and transportation between cities. I just need to exchange money for daily expenses like bus, subway, meals, and admission tickets ? Austria Q&A

1 Answer ticket hotel bus austria czech

Is there anyone in Vienna who has received a parking ticket and doesn't know where to pay the fine ? Austria Q&A

2 Answers traffic tickets traffic fine parking vienna

Excuse me, do you know that if the query status is like this, can I go to the visa center to pick up my passport ? Austria Q&A

1 Answer passport visa

I would like to ask everyone, whether the Schengen visa issued by Austria will leave any traces on the passport when traveling to the Czech Republic? Thank you ? Austria Q&A

2 Answers passport visa austria czech

Do you guys who applied for Austrian visa receive the call from the embassy? My materials were received by the embassy last Monday and today it shows that my passport has been returned. But neither my husband nor our companies received a call. Is it directly rejected ? Austria Q&A

7 Answers phone return passport visa embassy

Driver forgot to bring license, only brought translation certificate and license photo in mobile phone, is it okay? If not, it has been reserved, can the main driver be changed? I wonder if there are friends in the group who know how to handle it? Thank you ? Austria Q&A

4 Answers translation driver driver's license translate this sentence into different languages.

2 Answers additional driver driver entry insurance go for it!