Excuse me, we bought tickets on the official website of Schloss Neuschwanstein, but after entering the credit card information, the payment was not deducted. Is the ticket purchase not successful ?

Germany FAQ

1 Answer

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Inputting credit card information is just for pre-authorization, and the charge will be made when picking up the ticket on site. If the reservation is successful, an email will be sent to you. If there is no reply, the reservation has not been successful. In addition, if the reservation is successful but you do not go, the reservation fee will still be charged.

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