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Have you ever been inexplicably charged a navigation fee by a store? I heard that someone rented a BMW with built-in navigation and was charged an extra 90 euros for navigation ?

3 Answers

QEEQ User

Yesterday someone told me I was surprised because I also rented a BMW from euro family.

QEEQ User

So it turns out everyone has had this experience... I rented a car from Avis in France and was about to go crazy. They were completely out of control and I complained as soon as I got back. They also overcharged for navigation and upgraded me to a worse car model.

QEEQ User

They will ask you if you want a navigation when you pick up the car. Maybe you have defaulted or didn't understand.

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I just got home today. Let me share my experience of renting a car in Italy for your reference. I picked up the car on October 6th and returned it on the 28th, a total of 22 days. I rented from AVIS for a total of 374.6 euros. They tried to sell me insurance, but I refused and said I would take responsibility for any issues. They didn't force me to buy the insurance in the end. They pre-authorized 94.86 euros on my card as a deposit. I booked a BMW 3 series, but they gave me a BMW X1 with navigation. I had heard about people getting downgraded cars before, so I didn't expect much and didn't argue about getting the X1. When I picked up the car, there were noticeable scratches on the front and back. I asked the AVIS staff to record them before I drove off, and they used a yellow marker to mark them on the contract, then circled and signed them with a black pen. The gas tank was not full, and they marked it with a stamp. The car wasn't very clean when I picked it up. When I returned the car, I made sure it was relatively clean. I told the person who received the car that all the scratches were old and showed him the previous markings. I also said that I take good care of the car, and he said I was a good renter . He told me there were no issues and I could leave. I was still worried about any potential problems, so I took new photos of the car from all angles with the date displayed. It's only been a few days since I returned the car, so I don't know if there will be any issues ? Italy Q&A

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