This is something you should ask the airline about. Where did you book it? Ask the customer service ?

New Zealand FAQ

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Customer service has called many times, and they all say they can't reach them. I'm afraid I won't make it in time for the 7:30 am flight tomorrow. I want to ask if any of you have encountered this before ? New Zealand Q&A

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May I ask that the time difference between the South Island and the mainland is about four to five hours. Is it very uncomfortable to adjust to the time difference when you just go there for one or two days ? New Zealand Q&A

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Can I ask everyone, I cancelled two nights B & B last week due to weather reasons, and one night's accommodation fee was deducted when I checked out. Is it possible to contact customer service not to refund the fee in this situation ? New Zealand Q&A

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Hello, I would like to ask a question about Google Maps. I cannot download the offline navigation package in China, and I even cannot see the map. How do you handle this? Do I need to wait until I arrive in New Zealand to download it ? New Zealand Q&A

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Please ask how long it takes to drive from Queenstown to Te Anau. I have booked the firefly activity at 2 pm. The child in the car is not feeling well. What time should we leave? Thank you for your help ? New Zealand Q&A

2 Answers queenstownteanau

Recently Answered Questions

So suggest people rent cars with credit cards and make sure your credit cards have rental car insurance. My card has it, so I don't have to buy any collision insurance. After getting home, I just fill out an online claim form, upload all the photos, documents, and credit card records when I rented the car, etc. Two weeks later, I received an email saying the claim was approved, and all the windshield fees that the rental car company deducted from me were returned to me. They asked me how I wanted them to send the money to me ? New Zealand Q&A

1 Answer claim settlementgo onlinecredit cardswipe cardinsurance

Have you ever used self-service fueling? Is the credit card authorized first, and then the actual fueling amount is deducted after the gun is lifted ? New Zealand Q&A

1 Answer credit carddeduct feeoilgo for it!self-service refueling

I parked at the dock and paid for parking with a card, with a pre-authorization of 50. Shortly after, the pre-authorization was cancelled. Will I receive a fine? Can I still continue to pay for parking ? New Zealand Q&A

1 Answer traffic ticketspre-authorizationswipe cardparkingpayment

Hello everyone, I would like to ask if I need to buy full insurance when renting a car. I noticed that full insurance is very expensive in Queenstown. I am planning to go to New Zealand at the end of August, is it considered the peak tourist season? Do I need to book hotels and tickets in advance ? New Zealand Q&A

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The service staff took a lot of pictures when I picked up the car. I thought they were professional, so I didn't take any pictures (besides, I thought that since I had full insurance, there wouldn't be any problems if an accident happened). Today, when I returned the car, a different lady looked at it very carefully and found a little damage to the paint. She didn't compare it to the pictures when I picked up the car. She just emphasized that I didn't need to make any payments, but asked me to sign. I wondered if the insurance company was playing some kind of trick ? New Zealand Q&A

2 Answers pick upaccidentreturn the carfull insurancecompensation

Can the whole electronic visa passport be scanned (all blank pages are scanned)? Or just the used pages (such as the pages with exit stamps)? In addition, do you need to scan the new passport if the previous passport has many transit stamps and visas? If scanned, do you also need to scan the whole passport, including blank pages? I am a dependent visa holder ? New Zealand Q&A

3 Answers transitelectronicpassportvisaelectronic signature

Apply for an electronic visa to New Zealand online, fill in the name according to the requirements, and find that the displayed name is opposite to the passport. If this is issued, the name should also be reversed. How do you fill in when you apply? For example, the visa is XU ZHANG, and the passport is ZHANG XU. Or do you need to reverse the order of the name when applying for the visa to keep it consistent with the order of the passport ? New Zealand Q&A

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Do I need to print out an electronic visa and keep it in my passport ? New Zealand Q&A

1 Answer electronicpassportvisaelectronic signature

Is a passport only required for the first page? Do you also need a visa to go to other countries ? New Zealand Q&A

1 Answer passportvisa

Is the New Zealand visa the paper that was sent to me by email? We applied together as a couple. There are two names on it, but only the passport number of the principal applicant ? New Zealand Q&A

4 Answers passportvisanew zealand