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Travel Guides > Switzerland Travel Guides > FAQ

Flight delay. Car pick-up will be delayed. Who should I contact ?

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Switzerland FAQ

1 Answer

User avatar
QEEQ User

I suggest you contact the customer service of the car rental website first.

Related Questions

I reserved a car from Europcar at Zurich Airport, but my plane is not arriving until 00:00. Will the Europcar branch still be open at that time? Normally it will arrive at 00:00, but if there is another flight delay, it is hard to say.. ? Switzerland Q&A

1 Answer car rental agencyzurich airportbookingcar modelairplane

Too much luggage, and also with the whole family, so it's inconvenient to return the car. The car I booked is to pick up at Zurich airport and return at Vienna airport. It's not that much money, but I just want to ask how to go will be easier ? Switzerland Q&A

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Is Zurich Airport big? Is the check-in and boarding process fast? I have a flight at 13:30 in the afternoon, and I need to return the car to Herz. I will be departing from Meggen near Lucerne. What time would be suitable for me to leave ? Switzerland Q&A

1 Answer return the carzurich airportairplanecheck-inzurich

I just returned from Sweden in August, and I have had many appearances before, including developed countries such as Australia. In theory, there should be no problem at all. I am now worried that the Zhongzhi Visa Center is playing tricks. I was supposed to submit my documents on September 1st. At that time, the staff checked the child's documents first and said there was no ticket pre-order. The child's other documents were all qualified. I actually bought the ticket, but I was confused and didn't print it. I told her I would go to the lobby to print it and come back in ten minutes. She said that even if it was a supplementary document, all three people had to upgrade to VIP, and each person had to pay an additional 250 yuan. I thought it was not worth it and said I would come back another day. So I made another appointment on September 5th. I checked the documents at home many times and thought there should be no problem before I went. As a result, after the staff checked all our documents, they said the photo was not qualified, and the proportion of the face in the photo was too large. I said I took it when I applied for a Swedish visa in July, and most importantly, the staff who checked the documents a few days ago said that everything was fine except for the lack of a ticket pre-order, and they even asked me to paste the child's photo on the application form. Why did they say the photo was not acceptable this time? Isn't this finding fault for no reason? I was particularly angry at the time and argued with them. The staff asked for approval from their superiors, but they said that the result of today's review was final, which was simply unreasonable. Both my partner and I went to take photos again, but the child did not go. In the end, we had to go to the school to pick up the child and take photos, which was simply trying to find ways to charge extra fees, shameless to the extreme. I don't know if they have submitted our documents as required, because based on the situation of submitting documents twice, I think the conduct of the staff of the Zhongzhi Visa Center entrusted by the embassy is really not commendable ? Switzerland Q&A

1 Answer upgradebookingorderchargevisa

Ask the fellow wuzhuos for some experience. I plan to drive on my own from Zurich, Lucerne, Interlaken in the first three days. Then go to Murren for two days, Grindelwald for two days. On the last day, I plan to drive along Montreux, Lavaux, Lausanne, and arrive at Geneva airport at night. Because, the car will be parked in Lauterbrunnen for two days in the middle, and the car will almost not be used during the two days in Grindelwald. Do you think I should return the car at the East Station of Interlaken before going to Murren, take the train, and then take the train to Geneva, or drive all the way ? Switzerland Q&A

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Recently Answered Questions

Return and inspection of the car 1. Prepare the checklist provided by the rental company before 2. Rental agreement, insurance documents, deposit receipt 3. Wash the car before returning it, both interior and exterior. Otherwise, you may be fined up to 500 Swiss francs for car washing (e.g. in Switzerland) 4. All photos taken when picking up the car 5. Return the car with a full tank of gas. Otherwise, you may be charged for refueling, which can be expensive 6. Take a photo of the fuel gauge 7. Take photos of any potential scratches to avoid being overcharged 8. When the car is inspected, make sure to check what is written and any associated fees. If there are any objections, resolve them before signing. This can be a stressful time, especially if you are in a rush to catch a flight, and you may overlook certain issues. It can be difficult to resolve them once you have returned home 9. The deposit refund will depend on the rental company checking for any violations, parking tickets, or toll charges. It may take 1-2 months to receive the deposit refund, and there will be no notification. The charges will be automatically deducted Additional information: Some gas stations offer automatic and manual car wash services. Both require self-operation. Automatic car wash: Drive in, the brushes will automatically clean and dry the car. The cost varies from 10-29 Swiss francs, depending on the size of the car. Advantages: Quick, approximately 10-20 minutes. Disadvantages: Expensive, and the car may not be thoroughly cleaned. Vacuuming requires coins, approximately 1 franc for 10 minutes Manual car wash: Advantages: Cheaper, more thorough cleaning, and can help identify any issues. Disadvantages: Tiring, limited time with the car wash hose, need to purchase car wash detergent. Indoor vacuuming requires renting a vacuum for approximately 1 franc for 10 minutes ? Switzerland Q&A

2 Answers pick updepositvehicle inspectionreturn the carcar wash

Today I saw that Hertz charged 29.75 euros from my credit card, which should be administrative fees for fines. I wonder how long it usually takes to receive an official fine notice ? Switzerland Q&A

1 Answer traffic ticketstraffic finecredit cardhertzcost

Xiaobai asks, because I don't have a visa card, can I write my main driver's information and use her visa? Or is it necessary to use the main driver's credit card? Both of us have obtained a translated version of the driver's license ? Switzerland Q&A

2 Answers visacredit carddrivertranslation

May I ask, do I need to bring a notarized German driving license when driving in Switzerland? Some people say that in case of an accident, the translation certificate of the plain white driving license has no legal effect. Please give some opinions, thanks ? Switzerland Q&A

1 Answer notarizationdriving licensetranslationaccidentSwitzerland

Excuse me, how do I pay a speeding ticket in Geneva ? Switzerland Q&A

1 Answer traffic ticketstraffic finespeedinggeneva

What is the additional cost for an extra driver at Hertz car rental at Geneva airport? Is there a limit to the charge? Thank you ? Switzerland Q&A

1 Answer additional driverdrivergeneva airporthertz car rentalhertz

Excuse me, do you have to pay for parking in Switzerland with coins only? Can credit cards be used ? Switzerland Q&A

1 Answer credit cardparkingpaymentswitzerland

Can you tell me if there is a parking ticket in Switzerland? How can I know the fine? Will the car rental company directly deduct from the credit card? I didn't pay for the white line parking at the time, and I seemed to have a ticket, but it was blown away by the wind and I didn't know if it was a ticket. I haven't been notified either ? Switzerland Q&A

1 Answer traffic ticketscredit carddeductionparkingcar rental company

Hi everyone, I have a question. There is a small scratch on the car, but I don't know when it happened. Do I need to report it actively when returning the car and then make an insurance claim ? Switzerland Q&A

2 Answers return the carclaim settlementinsuranceinsurance claim

How does parking in Switzerland work? Is it machine-charge or man-charge ? Switzerland Q&A

1 Answer parkingmanualchargeswitzerland
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