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Okay, thank you. What should you do if the car you get from the dealership is not as good as the one you booked ?

Germany FAQ

2 Answers

QEEQ User

Generally speaking, it will be upgraded, which may be charged or free upgrade. It depends on luck. I haven't heard of downgrading. Negotiate the conditions, whether to refund the money or refuse to pick up the car.

QEEQ User

：Can be given to other cars in the same model group, or upgraded, but not downgraded. For example, I ordered a 9-seater manual Volkswagen Caravelle, but was actually given an 8-seater automatic Mercedes-Benz, which was upgraded.

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Thank you! How long does it take to get from the airport? The driver's license is notarized, is it okay ? Germany Q&A

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Overall, driving in Germany is much easier than driving domestically. No one changes lanes randomly, and as long as you see the road rights signs and follow the order of road rights, you can go ahead. You won't have to slow down and observe like you do in China when you come to an intersection, just in case a car comes out ? Germany Q&A

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When driving abroad, it is essential to fully understand the traffic rules of the destination country. If you are fined, you should inquire about which laws and regulations you have violated, learn from the experience to avoid repeating the offense in the future. If you do not reflect on your own violations and instead confront the situation with 'why am I being fined and not others, I must be treated unfairly,' then you will continue to make the same mistakes. Your mindset will be distorted, and what should have been a pleasant Road trip will turn into a tragedy ? Germany Q&A

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Do you know what to do if you want to extend the rental period of a car for one more day ? Germany Q&A

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Where is the parking lot of Europcar at Terminal 1 of Frankfurt Airport? Is it an underground garage? How do I get there? What signs should I look for? Thank you ? Germany Q&A

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Can the car rental company help to pay the fine if you violate the traffic regulations in Germany? I heard that if you don't pay the fine, you will be listed as a blacklisted person and will not be able to enter next time ? Germany Q&A

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Excuse me, how do you drive at a roundabout in Germany? If the entrance is a red circle, you don't need to turn on your right turn signal. Cars inside the roundabout have the right of way, which means that you should let the car coming from your left go first. After the car on your left has gone, can you go? Also, do you need to turn on your right turn signal when the exit is green? Even if I am going straight out? Is that how it's understood ? Germany Q&A

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Is this car available from the rental company? Can it be rented? What other cars are in the same category? I'm worried that the other cars in the same category won't fit. Thank you ? Germany Q&A

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Recently Answered Questions

Dear seniors, I got a parking ticket for 40 Swiss francs in Interlaken, Switzerland when I parked illegally after picking up my car at Munich airport in Germany. I only saw the ticket when I returned the car. Now I don't know how to handle it ? Germany Q&A

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How to inquire and handle speeding violations before returning the car? Or do we have to wait until two months later and the fine arrives to tell us earlier ? Germany Q&A

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Additionally, I need to transit through Italy to Switzerland and then return to Munich and Shanghai. Will my German authentication document + German embassy stamp be useful in Switzerland and Italy? Will insurance be able to compensate in case of an accident in Italy and Switzerland ? Germany Q&A

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In Germany, there is a fine of 30 euros for illegal parking, which was paid by transferring the money to a local Chinese person. After returning the car, a notification was received that the full deposit of 1000 euros would be refunded within an hour. Recently, an email was received, which seems to be a charge of 24 euros from the car rental company. Is this the so-called penalty management service fee? How can this be transferred in China, and what are the consequences if it is not paid? Does anyone know ? Germany Q&A

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Violations generally do not receive information so quickly, unless they are fines issued on the spot. The pre-authorized deduction should be part of the fees charged by the car rental company other than the car rental. Please carefully check the bill to see if there are any fees that you did not notice. The car rental company will not help you handle violations, so they will not pre-authorize fees to handle them ? Germany Q&A

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Excuse me, how long will it take to receive the fine notice sent by the car rental company after returning the car if there is an infraction? Will it be sent by email or bill to domestic ? Germany Q&A

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Driving in Germany by car in July. This week, I received a notice of violation from Europcar, saying that there was a violation in Stuttgart and 30 euros would be deducted from my credit card. Have any of you friends encountered similar situations? How should I deal with it? Just wait for him to deduct it? Is this amount a fine or a service fee from the car rental company? I ask for everyone's advice ? Germany Q&A

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If I buy full insurance, do I need to call the police when an accident occurs or my car is scratched? Do I have to go through an oath certification procedure? If the driver at the time of the accident is not me, but my husband, can I still claim for compensation ? Germany Q&A

2 Answers full insurance claim settlement driver certification call the police

Can you tell me that I paid the deposit with my domestic credit card in Europcar in Germany. It has been a week since I returned the car, but the deposit has not been credited in time. Today, when I asked the rental company, they told me that the deposit has been unlocked. What's going on? And the bank shows "deduction" instead of block ? Germany Q&A

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Some people are willing to save tens of yuan a day, carefully checking scratches when picking up and returning the car, and paying first and then claiming compensation when an accident occurs. Some people are willing to spend money to save trouble, leaving the keys and walking away after returning the car. It's just a matter of personal habit ? Germany Q&A

1 Answer pick up return the car claim settlement key