Okay, thank you. What should you do if the car you get from the dealership is not as good as the one you booked ?

Germany FAQ

2 Answers

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Generally speaking, it will be upgraded, which may be charged or free upgrade. It depends on luck. I haven't heard of downgrading. Negotiate the conditions, whether to refund the money or refuse to pick up the car.

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QEEQ User

：Can be given to other cars in the same model group, or upgraded, but not downgraded. For example, I ordered a 9-seater manual Volkswagen Caravelle, but was actually given an 8-seater automatic Mercedes-Benz, which was upgraded.

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